Customer Service Manager, Airport Customer Experience - ELP (El Paso, TX, US)
American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Proactive employee engagement","Active listening","Critical thinking","Decision making","Collaboration"]Lead airport front-line teams within the Customer Experience Division to drive operational excellence and deliver an elevated customer experience. Ensure safe, reliable operations while meeting Federal, state, and local regulatory requirements (including DOT and FAA). Coach and mentor team members, support superior customer service through structured mechanisms, and collaborate across departments to achieve corporate and local scorecard metrics in El Paso.
