Account Manager SMB - Ukraine (They/She/He)

Delivery Hero
Ukraine
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Commercial skills","Project management","Analytical approach","Problem solving"]

Own a portfolio of SMB partners and help local brands and restaurants grow on Glovo. You’ll build strong partner relationships, track KPIs and OKRs, and run plans that improve menu performance, conversions, and revenue via promo negotiations, marketing activations, and exclusivity agreements. You’ll also manage churn by developing action plans for inactive partners and support operational excellence to ensure best-in-class customer delivery.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Account Manager SMB - Ukraine (They/She/He)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own a portfolio of SMB partners and help local brands and restaurants grow on Glovo. You’ll build strong partner relationships, track KPIs and OKRs, and run plans that improve menu performance, conversions, and revenue via promo negotiations, marketing activations, and exclusivity agreements. You’ll also manage churn by developing action plans for inactive partners and support operational excellence to ensure best-in-class customer delivery.
Location: Ukraine
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain excellent relationships with SMB partners through proactive communication, partner meetings, and business reviews.
  • •Monitor portfolio performance by evaluating and reporting KPIs periodically, taking actions to reach goals and OKRs.
  • •Create and execute growth plans using promo negotiations, marketing activations, menu performance, and cross-selling/upselling.
  • •Secure exclusivities to ensure Glovo has the best partner content and optimize Glovo visibility using marketing kits and merchandising.
  • •Drive revenue improvements through commission renegotiation, selling assets, and action plans for churned or inactive partners.

Pay and Benefits

Perks:Health InsuranceGym MembershipParental LeaveChildcareTherapy

Key Requirements

  • •At least 1 year of experience in high-performance account management or Business Consultancy.
  • •Currently pursuing a Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.
  • •Preferably experience in FMCG, food-hospitality or on-demand delivery.
  • •Comfortable working in a fast-paced, high-growth start-up environment.
  • •Strong skills in Excel/Google Docs/MS Office and excellent local language and English communication.
Experience:FMCGFood-hospitalityOn-demand delivery
Education:Bachelor's in Business Administration, Marketing, Industrial Engineering or Public Relations
Skills:CommunicationInterpersonal skillsCommercial skillsProject managementAnalytical approachProblem solving
Languages:English
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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