Client Success Manager, Pharma

Doximity
San Francisco, United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Written communication","Verbal communication","Independent work","Personal accountability","Organization"]

Own pharma client accounts within the Rx Business Unit, guiding projects from kickoff through campaign completion. Manage client relationships end-to-end, ensure contract fulfillment, track timelines, and keep internal Sales and Client Service leadership informed. Collaborate with internal and external teams to develop and launch client content, monitor campaign metrics, and forecast deliverables to achieve revenue recognition goals.

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Doximity
Doximity
4 weeks ago

Client Success Manager, Pharma

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own pharma client accounts within the Rx Business Unit, guiding projects from kickoff through campaign completion. Manage client relationships end-to-end, ensure contract fulfillment, track timelines, and keep internal Sales and Client Service leadership informed. Collaborate with internal and external teams to develop and launch client content, monitor campaign metrics, and forecast deliverables to achieve revenue recognition goals.
Location: San Francisco, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Cultivate and maintain client relationships for assigned pharma accounts
  • •Ensure successful fulfillment of client contracts from program kickoff through campaign completion
  • •Manage contract timelines and provide updates to the Client Service Director and Sales partners
  • •Collaborate with internal and external teams to develop, iterate, and launch client content; monitor and summarize campaign metrics
  • •Accurately forecast project deliverables and achieve revenue recognition goals

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalLearning BudgetRemote WorkHome OfficeWellness Stipend

Key Requirements

  • •5+ years of relevant account management experience in the pharmaceutical or healthcare consulting market
  • •Understanding of the pharmaceutical regulatory review process
  • •Client-facing experience
  • •Excellent written and verbal communication
  • •Ability to work independently and manage multiple clients and priorities with strong organization
Experience:5+ yearsPharmaceuticalHealthcare consultingHealthcareClient account management
Skills:Written communicationVerbal communicationIndependent workPersonal accountabilityOrganization
Languages:English

Company Brief

Doximity
Doximity operates a professional medical network and digital platform for physicians and healthcare professionals, offering telehealth, secure communication, career tools, and medical news to improve clinical workflows and professional collaboration.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2010
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Glassdoor: 3.8
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