Deal Desk Strategy Manager

Freshworks
San Mateo
Workplace: HybridFull timeUSD 156,825 - 193,725 annuallyFunction: Strategy & Corporate DevelopmentSkills: ["Communication","Judgment","Mentoring","Analytical thinking","Process-oriented mindset"]

Shape and accelerate Freshworks’ largest enterprise deals by partnering with Account Executives and regional sales leaders to develop deal strategy early and drive transactions to close. Operate as a trusted advisor to Sales, coordinating Legal, Finance, Sales Ops, and Operations to resolve complex contract, pricing, and revenue-recognition questions. Own end-to-end deal structuring, approval cadence, escalation for stalled deals, and enablement for regional teams.

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Freshworks
Freshworks
1 day ago

Deal Desk Strategy Manager

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Job Summary

Shape and accelerate Freshworks’ largest enterprise deals by partnering with Account Executives and regional sales leaders to develop deal strategy early and drive transactions to close. Operate as a trusted advisor to Sales, coordinating Legal, Finance, Sales Ops, and Operations to resolve complex contract, pricing, and revenue-recognition questions. Own end-to-end deal structuring, approval cadence, escalation for stalled deals, and enablement for regional teams.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Run point on Deal Desk activities for the largest and most strategic transactions in your region, embedded with assigned AEs and RVPs.
  • •Initiate deal strategy conversations early, document required steps to close, and drive deal velocity from inception to closure with a consistent account-team cadence.
  • •Own deal strategy and structuring end-to-end, including order form updates, documentation, and sequence tracking through approvals and correspondence with Legal.
  • •Triage deal complexity by resolving high-stakes deals personally and routing standardized work to shared services as needed; serve as escalation point for stalled or complex deals.
  • •Provide proactive deal enablement and informal mentoring to newer team members, identify recurring friction points, and support quarter-end/month-end close periods including after-hours flexibility.

Pay and Benefits

Salary: USD 156,825 - 193,725 annually

Key Requirements

  • •7–10+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a similar deal-support function, including enterprise/strategic-tier deals.
  • •Demonstrated ability to act as a trusted advisor to AEs and RVPs by shaping deal strategy proactively.
  • •Strong knowledge of contract structuring, order forms, pricing/discounting frameworks, and standard commercial terms.
  • •Comfort partnering with Legal, Finance, and Sales Ops to resolve complex contract, pricing, or revenue recognition questions.
  • •Excellent written and verbal communication, including speaking directly to customers on deal structure and terms.
Skills:CommunicationJudgmentMentoringAnalytical thinkingProcess-oriented mindset
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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