Chat support Specialist with German and English - Varna, Bulgaria

Sutherland
Bulgaria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Customer-focused approach","Reliability","Organization"]

Provide non-voice customer support via chat and email as the first point of contact. Document inquiries and cases in the CRM, follow communication guidelines and internal processes, and escalate complex or sensitive issues to the right teams while keeping customers informed. Handle multiple systems efficiently and support occasional outbound callbacks when needed from the Varna office with permanent employment and structured onboarding.

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FursaFursa
Sutherland
Sutherland
10 hours ago

Chat support Specialist with German and English - Varna, Bulgaria

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide non-voice customer support via chat and email as the first point of contact. Document inquiries and cases in the CRM, follow communication guidelines and internal processes, and escalate complex or sensitive issues to the right teams while keeping customers informed. Handle multiple systems efficiently and support occasional outbound callbacks when needed from the Varna office with permanent employment and structured onboarding.
Location: Bulgaria
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries primarily via chat and email
  • •Accurately document all customer interactions and cases in the CRM system
  • •Follow communication guidelines and internal processes
  • •Escalate complex or sensitive cases to appropriate teams while maintaining customer communication
  • •Work efficiently across multiple systems and applications simultaneously

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal VouchersPaid LeaveRelocation SupportOnboarding TrainingRecognition Programs

Key Requirements

  • •Native-level German (C1–C2) and good English skills (minimum B2)
  • •Excellent written and verbal communication skills
  • •Strong computer literacy and technical aptitude
  • •Detail-oriented, reliable, and well-organized
  • •High school education or above; previous customer service/customer-facing experience is an advantage
Education:High School
Skills:CommunicationEmpathyCustomer-focused approachReliabilityOrganization
Languages:GermanEnglish
Tech Stack:CRMChatEmail

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor