Offshore GDS Expert (Sabre Only) - Client Support - English Speaker

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Customer service","Handling objections","Attention to detail","Quality control","Communication"]

Research, build, and price air itineraries in GDS with same-day turnaround, treating each request like a sales conversation. Use Sabre-only GDS knowledge to issue tickets, run full quality control (fare, ticket, invoices, seats, special requests), and handle refunds, exchanges, and reissues. Monitor bookings for airline schedule changes, resolve issues quickly, and coordinate with destination experts via phone, Teams, email, and CRM under a 2-hour SLA.

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FursaFursa
Sutherland
Sutherland
23 hours ago

Offshore GDS Expert (Sabre Only) - Client Support - English Speaker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Research, build, and price air itineraries in GDS with same-day turnaround, treating each request like a sales conversation. Use Sabre-only GDS knowledge to issue tickets, run full quality control (fare, ticket, invoices, seats, special requests), and handle refunds, exchanges, and reissues. Monitor bookings for airline schedule changes, resolve issues quickly, and coordinate with destination experts via phone, Teams, email, and CRM under a 2-hour SLA.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Research, build, and price air itineraries in GDS with accurate same-day turnaround.
  • •Act on upsell opportunities within policy, and issue tickets with full quality control for every booking (fare, ticket, invoice, seat assignments, special requests).
  • •Process refunds, exchanges, and reissues accurately according to standard procedure.
  • •Monitor assigned bookings daily for airline schedule changes and resolve client issues calmly and quickly.
  • •Manage phone, Teams, email, and CRM requests within a 2-hour Service Level Agreement and maintain accurate documentation in TMT/internal trackers/Excel.

Key Requirements

  • •GDS ticketing experience (ADX and/or Sabre), with Sabre-only focus for this role.
  • •Strong airline fare and contract knowledge, including published, net, and contract fares.
  • •Fluent oral and written English.
  • •Proven ability to identify and communicate upsell opportunities consultatively (e.g., cabin class, added segments) and pursue requested segments.
  • •Experience working across channels (phone, email, Teams, CRM) while following documentation standards (TMT, Excel or similar tools).
Experience:Travel industry
Skills:Customer serviceHandling objectionsAttention to detailQuality controlCommunication
Languages:English
Tech Stack:GDSSabreADXTMTExcelTeamsCRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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