IT Service Desk Specialist

Renuity
Madison
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Customer-centric","Collaboration","Customer service"]

Provide entry-level to intermediate IT support to end users across the enterprise, handling service requests and incidents with a focus on speed, accuracy, and customer satisfaction. Diagnose issues, troubleshoot supported software and hardware, gather and communicate information via phone/email/chat, and manage escalation of complex problems. Maintain detailed ticket documentation, prioritize incidents using SLA/criticality, support Windows/macOS/iOS/iPadOS, and collaborate with the Technology Services team in Madison.

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FursaFursa
Renuity
Renuity
1 month ago

IT Service Desk Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide entry-level to intermediate IT support to end users across the enterprise, handling service requests and incidents with a focus on speed, accuracy, and customer satisfaction. Diagnose issues, troubleshoot supported software and hardware, gather and communicate information via phone/email/chat, and manage escalation of complex problems. Maintain detailed ticket documentation, prioritize incidents using SLA/criticality, support Windows/macOS/iOS/iPadOS, and collaborate with the Technology Services team in Madison.
Location: Madison
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional customer service for every user interaction.
  • •Respond promptly to service requests and incidents and resolve them in a timely manner.
  • •Conduct initial problem diagnosis and troubleshoot issues across supported software, hardware, and infrastructure.
  • •Gather relevant information and communicate with customers via phone, email, and chat.
  • •Escalate complex issues when needed, document ticket notes, and prioritize incidents based on SLA compliance.

Pay and Benefits

Perks:Health InsuranceVisionDental401kPaid Leave

Key Requirements

  • •Technical degree in information systems, computer science, or a related field.
  • •1+ years of information technology experience.
  • •Support Windows, macOS, iOS, and iPadOS.
  • •Knowledge of M365, Teams, SharePoint, and OneDrive.
  • •Strong verbal and written communication for customer interactions.
Experience:1+ years
Education:
Skills:CommunicationProblem-solvingCustomer-centricCollaborationCustomer service
Tech Stack:WindowsMacOSIOSIPadOSM365TeamsSharePointOneDrive

Company Brief

Renuity
Provides home maintenance, renovation, and property improvement services, connecting homeowners with vetted contractors and managing projects from initial quote through completion.
Industry: Construction Tech
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