Wiz

5 days ago

Senior Solutions Support Engineer - US East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide outstanding technical customer support for the Wiz platform, owning and troubleshooting complex customer issues through debugging, networking, and system administration. Serve as a subject matter lead on core technologies, identify cases for escalation, and mentor teammates on case management. Create incident management requests, publish training/documentation content, and scale support through automations. Participate in on-call coverage for after-hours and weekends.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Provide technical customer support experience within the Wiz product, owning and troubleshooting customer technical issues.
•Identify cases requiring escalation technically or strategically.
•Serve as subject matter lead on core technologies within the Wiz product line.
•Mentor and coach team members on case management best practices and technical upskilling.
•Scale the support offering by creating automations and manage incident management requests with product or engineering.

Pay and Benefits

Salary: USD 128,000 - 176,000 annually

Key Requirements

•7+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
•Minimum 3+ years experience with cloud technologies (Azure, AWS, GCP).
•2+ years hands-on experience with Kubernetes (AKS/GKS/EKS).
•Experience reading or debugging code in Java, Python, Shell, JavaScript, and/or JSON.
•Proficiency with command-line tools and Linux operating system environments.

Experience:7+ years

Skills:TroubleshootingCollaborationMentoringDocumentationIncident management

Languages:English

Tech Stack:AzureAWSGCPKubernetesAKSGKSEKSJavaPythonShellJavaScriptJSONLinux

Eligibility

Nationality:US National

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz

Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn

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Wiz