Technical Account Manager - East or South (Remote Based)

Philips
Cambridge, United States
Workplace: RemoteFull timeUSD 90,000 - 150,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Stakeholder management","Problem resolution","Technical leadership","Customer relationship management","Trend analysis"]

Serve as the trusted technical leader for major healthcare accounts in Philips’ managed services, acting as a single point of contact to ensure systems stay healthy and running. Monitor performance and trends, provide regular solution updates, and coordinate with customer support to drive resolution of escalated issues. Bring deep experience in complex health IT environments, post-sales enterprise implementations, and medical imaging standards to improve stability and long-term customer success.

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Philips
Philips
2 hours ago

Technical Account Manager - East or South (Remote Based)

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the trusted technical leader for major healthcare accounts in Philips’ managed services, acting as a single point of contact to ensure systems stay healthy and running. Monitor performance and trends, provide regular solution updates, and coordinate with customer support to drive resolution of escalated issues. Bring deep experience in complex health IT environments, post-sales enterprise implementations, and medical imaging standards to improve stability and long-term customer success.
Location: Cambridge, United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a single point of contact to ensure systems are healthy and up and running
  • •Provide regular updates on solution performance
  • •Monitor trends in case management and engage with customer support
  • •Drive resolution of escalated customer issues for speedy outcomes
  • •Strengthen stakeholder relationships and drive stability, innovation, and long-term customer success

Pay and Benefits

Salary: USD 90,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Paid Leave401kHsaEquity

Key Requirements

  • •5+ years’ experience in complex health system IT environments
  • •3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture
  • •3+ years’ experience planning and implementing large software installations or managing them after installation
  • •Extensive knowledge of medical imaging systems, DICOM, and HL7 messaging standards
  • •Ability to successfully perform the minimum Physical, Cognitive and Environmental job requirements with or without accommodation
Experience:5+ yearsHealthcareHealth ITEnterprise softwareManaged services
Skills:Stakeholder managementProblem resolutionTechnical leadershipCustomer relationship managementTrend analysis
Tech Stack:Client/server architectureMedical imaging systemsDICOMHL7

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Philips
Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 1891
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn