Technical Solutions Engineer (CCNA/CCNP)

Barracuda Networks
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: bachelorsSkills: ["Analytical","Troubleshooting","Customer focus","Written communication","Verbal communication"]

Provide front-line, entry-level technical support for networking and security products in a 24/7 environment. Triage and troubleshoot customer issues via email, phone, and chat, document and escalate bugs, and resolve incidents by applying knowledge of TCP/IP, L7 protocols (HTTP/HTTPS/FTP/SMTP/POP3), and proxy/reverse URL filtering. Work with training to deepen network/security expertise and ensure timely ticket resolution.

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FursaFursa
Barracuda Networks
Barracuda Networks
7 months ago

Technical Solutions Engineer (CCNA/CCNP)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide front-line, entry-level technical support for networking and security products in a 24/7 environment. Triage and troubleshoot customer issues via email, phone, and chat, document and escalate bugs, and resolve incidents by applying knowledge of TCP/IP, L7 protocols (HTTP/HTTPS/FTP/SMTP/POP3), and proxy/reverse URL filtering. Work with training to deepen network/security expertise and ensure timely ticket resolution.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide superior customer support for home-grown products, interfacing with customers at high volume to solve issues.
  • •Understand, document, and troubleshoot product support issues over email, phone, and chat.
  • •Debug issues and provide solutions; if not resolved, raise tickets to the next level.
  • •Develop network and security product skills through ongoing training.
  • •Document and escalate product bugs/issues and follow through to resolution.

Key Requirements

  • •At least 1 year of experience in network firewall domain plus web application and load balancing technologies, or exchange/email security and web filter domain.
  • •Excellent understanding of TCP/IP and UDP.
  • •Strong knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP, and POP3.
  • •Good Linux and Microsoft server knowledge, with basic OWASP Top 10 understanding and URL filtering in proxy/reverse technologies.
  • •CCNA or CCNP certification preferred and a bachelor’s degree in engineering or Computer Science; must be able to work rotating shifts in a 24/7 environment.
Experience:1+ years
Education:Bachelor's in Computer Science
Skills:AnalyticalTroubleshootingCustomer focusWritten communicationVerbal communication
Certifications:CCNACCNP
Languages:English
Tech Stack:TCP/IPUDPHTTPHTTPSFTPSMTPPOP3LinuxMicrosoft serverOWASP Top 10URL filteringProxyReverse technologiesTcpdumpFiddlerWAF/NGEmailBackupLoad balancing

Company Brief

Barracuda Networks
Provides cloud-enabled security and data protection solutions including email protection, network and application security, and backup and recovery services for businesses, service providers, and government organizations worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Campbell, United States
Founded: 2003
WebsiteLinkedIn