Client Service Delivery Specialist with Spanish (fixed-term position)

Aon
Krakow
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Attention to detail","Analytical thinking","Problem-solving","Organizational skills","Proactive approach"]

Support the administration of insurance policies for clients across Spain as part of the Spanish Broking Team. You’ll collaborate with brokers, consultants, and insurers to collect, validate, and analyze insurance and client data, prepare reports and renewal materials, and handle complex operational tasks. The role also includes identifying process improvements, maintaining documentation, and participating in projects and transitions, within a hybrid or fully virtual working model in Kraków.

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FursaFursa
Aon
Aon
1 day ago

Client Service Delivery Specialist with Spanish (fixed-term position)

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Last checked: 6 minutes agoStatus: Live

Job Summary

Support the administration of insurance policies for clients across Spain as part of the Spanish Broking Team. You’ll collaborate with brokers, consultants, and insurers to collect, validate, and analyze insurance and client data, prepare reports and renewal materials, and handle complex operational tasks. The role also includes identifying process improvements, maintaining documentation, and participating in projects and transitions, within a hybrid or fully virtual working model in Kraków.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time · 16 months
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support the administration of insurance policies and related documentation throughout their lifecycle.
  • •Collect, validate, and analyze insurance and client data to ensure accurate policy management.
  • •Prepare reports, policy documentation, and renewal materials.
  • •Collaborate with brokers, consultants, insurers, and internal partners in Spain to support service delivery and issue resolution.
  • •Identify process improvement opportunities, maintain process documentation, and contribute to operational excellence initiatives and projects.

Key Requirements

  • •Very good Spanish and English language skills (minimum B2+/C1).
  • •Experience in administration, operations, insurance, finance, or customer service would be an advantage.
  • •Strong Excel skills and confidence working with data.
  • •Excellent attention to detail, analytical thinking, and problem-solving skills.
  • •Strong organizational skills with the ability to handle multiple priorities and deadlines.
Experience:InsuranceFinanceCustomer service
Skills:Attention to detailAnalytical thinkingProblem-solvingOrganizational skillsProactive approach
Languages:SpanishEnglish
Tech Stack:Excel

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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