Manager Operations, Cards

HSBC
Hong Kong
Full timeFunction: Business OperationsSkills: ["Analytical skills","People management","Communication","Interpersonal skills","Attention to detail"]

Lead the end-to-end operations for Credit and Debit Cards across multiple card schemes, ensuring settlement/reconciliation governance, controls, and SLA service delivery. Oversee settlement lifecycle monitoring, break management, root-cause analysis, and timely issue escalation and closure. Review and approve remedial accounting entries, coordinate with business and stakeholders for service/product/system changes to meet regulatory requirements, and drive E2E customer journey improvements while maintaining compliance and minimizing operational risk.

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FursaFursa
HSBC
HSBC
1 day ago

Manager Operations, Cards

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the end-to-end operations for Credit and Debit Cards across multiple card schemes, ensuring settlement/reconciliation governance, controls, and SLA service delivery. Oversee settlement lifecycle monitoring, break management, root-cause analysis, and timely issue escalation and closure. Review and approve remedial accounting entries, coordinate with business and stakeholders for service/product/system changes to meet regulatory requirements, and drive E2E customer journey improvements while maintaining compliance and minimizing operational risk.
Location: Hong Kong
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Plan and manage Cards and Loans Operations, monitoring performance and ensuring KPI attainment.
  • •Manage end-to-end settlement and reconciliation for Credit and Debit Cards across multiple card schemes with governance, controls, and SLA service delivery.
  • •Monitor settlement lifecycle, oversee break management and root-cause analysis, escalate material issues, and drive preventative actions.
  • •Review and approve remedial accounting entries for settlement/reconciliation irregularities while maintaining compliance and a strong audit trail.
  • •Coordinate with business and stakeholders to implement service/product/system changes for new regulatory requirements and support projects to improve customer journeys.

Key Requirements

  • •Experience across Cards and Loans operations with strong accounting fundamentals.
  • •Ability to monitor and manage card and loans process performance against business requirements and KPIs.
  • •Knowledge of settlement lifecycle activities including proactive break management, root-cause analysis, and timely closure.
  • •Ability to review, challenge, and approve remedial accounting entries with compliance to Finance/Accounting policy and an audit trail.
  • •Good analytical, people management, communication, and interpersonal skills, with attention to detail for exceptional cases.
Experience:BankingCardsLoansOperations
Skills:Analytical skillsPeople managementCommunicationInterpersonal skillsAttention to detail

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn