Workday

10 hours ago

Manager, Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead and align dual-site Customer Care operations across Warsaw and Dublin as the EMEA Customer Care Manager. Coach and develop Customer Care Analysts, ramp up the Warsaw team, and partner with the tenured Dublin hub to retain talent and ensure engagement. Serve as the primary bridge to Global Customer Care leadership, manage high-impact escalations across cross-functional teams, and harmonize processes to deliver consistent global service.

Location: Warsaw, Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead, coach, and support Customer Care Analysts across Dublin and Warsaw to build a unified EMEA culture.
•Act as the primary bridge between EMEA operations and Global Customer Care leadership by aligning local workflows, tools, and goals with global initiatives.
•Drive ramp-up of the new Warsaw team, including hiring, onboarding, and establishing local routines.
•Partner with the tenured Dublin team to maintain engagement, foster career development, and leverage institutional knowledge.
•Serve as primary EMEA lead for high-impact escalations, coordinating cross-functional resolution and leading client communications.

Pay and Benefits

Salary: PLN 183,500 - 275,300

Equity and Bonus:Equity

Key Requirements

•3+ years of direct experience managing, coaching, and developing customer support or service teams.
•Strong customer service background in a SaaS and Platform as a Service (PaaS) environment.
•Hands-on experience using enterprise CRM or case management platforms (e.g., Salesforce, Jira).
•Validated digital literacy with standard business productivity tools (Excel, Word, PowerPoint, enterprise software).
•Proven experience leading multi-site, distributed, or global teams within a global support organization.

Experience:3+ years

Skills:LeadershipCoachingCross-cultural communicationCommunicationStrategic thinking

Languages:English

Tech Stack:SalesforceJiraExcelWordPowerPointSaaSPlatform as a Service (PaaS)

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

10 hours ago

Manager, Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Warsaw, Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead, coach, and support Customer Care Analysts across Dublin and Warsaw to build a unified EMEA culture.
•Act as the primary bridge between EMEA operations and Global Customer Care leadership by aligning local workflows, tools, and goals with global initiatives.
•Drive ramp-up of the new Warsaw team, including hiring, onboarding, and establishing local routines.
•Partner with the tenured Dublin team to maintain engagement, foster career development, and leverage institutional knowledge.
•Serve as primary EMEA lead for high-impact escalations, coordinating cross-functional resolution and leading client communications.

Pay and Benefits

Salary: PLN 183,500 - 275,300

Equity and Bonus:Equity

Key Requirements

•3+ years of direct experience managing, coaching, and developing customer support or service teams.
•Strong customer service background in a SaaS and Platform as a Service (PaaS) environment.
•Hands-on experience using enterprise CRM or case management platforms (e.g., Salesforce, Jira).
•Validated digital literacy with standard business productivity tools (Excel, Word, PowerPoint, enterprise software).
•Proven experience leading multi-site, distributed, or global teams within a global support organization.

Experience:3+ years

Skills:LeadershipCoachingCross-cultural communicationCommunicationStrategic thinking

Languages:English

Tech Stack:SalesforceJiraExcelWordPowerPointSaaSPlatform as a Service (PaaS)

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn