AI Support Engineer - Dublin (Weekend Shift)

OpenAI
Dublin
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningExperience: 8+ yearsEducation: bachelorsSkills: ["Troubleshooting","Critical thinking","Problem-solving","Cross-functional communication","Calm under pressure"]

Resolve complex, high-impact customer issues for OpenAI’s products by troubleshooting API failures, integration challenges, authentication errors, and production incidents. Serve as a technical escalation point through end-to-end debugging and expert guidance via tickets and live calls. Partner with Engineering, Product, and Operations to improve support systems, reduce recurring problems, and automate workflows using scripting and AI capabilities in a fast-paced, mission-critical environment.

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FursaFursa
OpenAI
OpenAI
4 days ago

AI Support Engineer - Dublin (Weekend Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Resolve complex, high-impact customer issues for OpenAI’s products by troubleshooting API failures, integration challenges, authentication errors, and production incidents. Serve as a technical escalation point through end-to-end debugging and expert guidance via tickets and live calls. Partner with Engineering, Product, and Operations to improve support systems, reduce recurring problems, and automate workflows using scripting and AI capabilities in a fast-paced, mission-critical environment.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Work directly with customers to troubleshoot and resolve complex technical issues, including API failures, integration challenges, authentication errors, and production incidents.
  • •Provide end-to-end ownership by debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.
  • •Become a trusted expert on OpenAI’s products and platform and serve as the escalation point for novel, ambiguous technical problems.
  • •Partner with Engineering, Product, and Operations to improve systems, reduce bugs, and proactively prevent recurring issues.
  • •Identify opportunities for automation and AI-powered workflows to increase efficiency and elevate the support experience; provide occasional on-call weekend/holiday coverage as needed.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPensionPaid LeaveLearning Budget

Key Requirements

  • •8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles in fast-paced environments.
  • •Strong SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
  • •Comfort using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code for automation (e.g., Python).
  • •Ability to communicate clearly with enterprise customers during live incident calls and remain calm in high-stakes situations.
  • •Bachelor’s degree in Computer Science/Computer Engineering or equivalent practical experience.
Experience:8+ yearsSaaSHigh-growth techTechnical support
Education:Bachelor's in Computer Science, Computer Engineering, or another relevant technical field
Skills:TroubleshootingCritical thinkingProblem-solvingCross-functional communicationCalm under pressure
Tech Stack:OpenAI APICodexChatGPTAPIAuthenticationAutomationAgentsPythonScriptingAI

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor