Compass

1 month ago

Senior Product Designer II, CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Shape the CRM experience of the Home Platform by designing scalable workflows and AI-powered features for enterprise real estate agents. Collaborate with Product, Engineering, Data, and AI teams to simplify complex CRM processes across web and mobile, craft multimodal interactions, and guide design systems while balancing user needs, business goals, and technical constraints.

Location: Seattle

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Interaction & Visualizations: Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences.
•Prototyping & Research: Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions.
•AI-Enhanced Workflows: Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI.
•Documentation & Requirements: Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners.
•Cross-Functional Collaboration: Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions.

Pay and Benefits

Salary: USD 147,400 - 163,800 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•7+ years of product design experience in CRM, SaaS, workflow, or enterprise software
•Strong portfolio showing systems thinking and end-to-end product design across web and mobile, with AI-driven feature experience desirable
•Ability to gather and translate requirements from multiple stakeholders into intuitive experiences
•Strong understanding of interaction design, information architecture, usability, and scalable UX patterns
•Experience collaborating with Product and Engineering throughout the product lifecycle

Experience:7+ yearsCRMSaaSEnterprise softwareAI-driven features

Skills:CommunicationPresentationStakeholder managementCollaborationProblem-solving

Languages:English

Tech Stack:FigmaPrototypingLLMAIMultimodalConversational UX

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

1 month ago

Senior Product Designer II, CRM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Seattle

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

•Interaction & Visualizations: Drive alignment and decision-making with visual artifacts like customer journeys, user flows, wireframes, and prototypes to illustrate the vision and shape impactful CRM and AI experiences.
•Prototyping & Research: Support usability testing and research efforts by creating prototypes (including multimodal and voice) and facilitating research sessions. Analyze feedback and iterate on designs to ensure our solutions deliver high-trust, low-friction AI interactions.
•AI-Enhanced Workflows: Design and develop AI-based conversational and multimodal experiences. Participate in discovery work to better understand agent behaviors, operational pain points, and workflow inefficiencies. Translate qualitative and quantitative insights into actionable product opportunities for AI.
•Documentation & Requirements: Deliver effective design documentation (e.g., sample dialogs, conversational flow diagrams, and multimodal flows) to communicate experience requirements for complex initiatives like Onboarding Automation and AI Self-Service Knowledge to Engineering and Product partners.
•Cross-Functional Collaboration: Build strong relationships with Product, Engineering, and stakeholders to understand priorities and collaborate on solutions.

Pay and Benefits

Salary: USD 147,400 - 163,800 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•7+ years of product design experience in CRM, SaaS, workflow, or enterprise software
•Strong portfolio showing systems thinking and end-to-end product design across web and mobile, with AI-driven feature experience desirable
•Ability to gather and translate requirements from multiple stakeholders into intuitive experiences
•Strong understanding of interaction design, information architecture, usability, and scalable UX patterns
•Experience collaborating with Product and Engineering throughout the product lifecycle

Experience:7+ yearsCRMSaaSEnterprise softwareAI-driven features

Skills:CommunicationPresentationStakeholder managementCollaborationProblem-solving

Languages:English

Tech Stack:FigmaPrototypingLLMAIMultimodalConversational UX

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn