Customer Experience Customer Success Specialist

Cisco
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 6+ yearsSkills: ["Communication","Mentoring","Stakeholder management","Customer focus","Cross-functional collaboration"]

Own customer adoption outcomes by using AI-driven insights and deep knowledge of customer environments to tailor technical adoption planning and maximize Cisco technology utilization. Lead TAP execution, run technical enablement sessions and demos, identify and remove adoption blockers, and track progress through workshops and 1:1 engagements. Drive expansion for Data Center Networking solutions (including Cisco ACI and Nexus Dashboard) while mentoring junior specialists and providing feedback to product teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
1 day ago

Customer Experience Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own customer adoption outcomes by using AI-driven insights and deep knowledge of customer environments to tailor technical adoption planning and maximize Cisco technology utilization. Lead TAP execution, run technical enablement sessions and demos, identify and remove adoption blockers, and track progress through workshops and 1:1 engagements. Drive expansion for Data Center Networking solutions (including Cisco ACI and Nexus Dashboard) while mentoring junior specialists and providing feedback to product teams.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Drive adoption and expansion for a moderately sized portfolio by managing deployments across multiple products/solutions and using AI-powered analytics to guide engagement strategies.
  • •Lead technical adoption planning (TAP) execution, identify adoption blockers, recommend accelerators, and align activities with customer goals and lifecycle milestones.
  • •Conduct technical enablement sessions, organize and run demo setups, and support onboarding, adoption, and renewals through alignment workshops and 1:1 engagements.
  • •Use telemetry and AI-driven insights to identify opportunities for improvement, maintain detailed customer profiles, and provide customer feedback and competitive observations.
  • •Mentor junior CSSs, coordinate with other Cisco teams on shared activities, and collaborate with product teams to address systemic product challenges.

Key Requirements

  • •In-depth knowledge of DC Networking and architectures including Cisco ACI and VXLAN, plus DC compute solutions such as Intersight and UCS.
  • •Ability to provide technical consultative support to customers, partners, and internal technical teams.
  • •Ability to explain and accelerate the proper utilization of Cisco ACI features to align customer use cases to Cisco solutions and business value.
  • •Ability to utilize moderate to complex lab environments to demonstrate resolution of barriers across the customer lifecycle for Cisco datacenter products and solutions.
  • •Excellent written, verbal, and listening skills to build relationships with stakeholders up to the executive level.
Experience:6+ years
Skills:CommunicationMentoringStakeholder managementCustomer focusCross-functional collaboration
Certifications:CCNPCCDPCCIE
Tech Stack:AIAI-driven insightsTelemetryDC NetworkingCisco ACIVXLANIntersightUCSDC automationApplication developmentNexus DashboardLab environmentsWebEx

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor