Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Customer service","Attention to detail","Safety-focused","Reliable"]

Deliver vehicles to customers’ doors using custom car haulers while providing an excellent, customer-facing experience. Load and unload vehicles, inspect the hauler to ensure vehicles remain safe to drive, and complete accurate customer paperwork with thorough notes in the customer tracking system. Drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while meeting shift and availability requirements.

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FursaFursa
Carvana
Carvana
6 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using custom car haulers while providing an excellent, customer-facing experience. Load and unload vehicles, inspect the hauler to ensure vehicles remain safe to drive, and complete accurate customer paperwork with thorough notes in the customer tracking system. Drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while meeting shift and availability requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load and unload vehicles onto the hauler and regularly inspect the car-hauler for safe-to-drive condition.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 22 - 24 hourly
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading in indoor/outdoor conditions.
  • •Ability to read, write, speak, and understand English.
  • •Frequent driving with excellent visual acuity and manual dexterity, including being able to reach, twist, kneel, crouch, climb, balance, and squat.
  • •Requires grasping, carrying, lifting, pushing, and pulling items up to 50 lbs.
Experience:2+ years
Skills:Self-motivatedCustomer serviceAttention to detailSafety-focusedReliable
Licenses:Valid driver's license
Certifications:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn