Senior Customer Support Manager (Germany based)

Motorola Solutions
Germany
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Problem-solving","Attention to detail","Organizational skills"]

Senior Customer Support Manager responsible for managing government service contracts and delivering lifecycle services to Local government customers within the US Federal Government Markets Division. Oversees contract renewals, forecasts, and statements of work, aligns with sales teams, develops service account plans, and travels up to 50% across the region to ensure customer satisfaction and service growth.

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Motorola Solutions
Motorola Solutions
6 months ago

Senior Customer Support Manager (Germany based)

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Last checked: 17 days agoStatus: Live

Job Summary

Senior Customer Support Manager responsible for managing government service contracts and delivering lifecycle services to Local government customers within the US Federal Government Markets Division. Oversees contract renewals, forecasts, and statements of work, aligns with sales teams, develops service account plans, and travels up to 50% across the region to ensure customer satisfaction and service growth.
Location: Germany
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage government contracts and ensure successful delivery of service products for Local government customers
  • •Develop service account plans and profiles, goals, and strategies within assigned accounts and coordinate with Sales teams to grow service offerings
  • •Forecast, prepare proposals, and develop Statements of Work; monitor P&L and receivables performance and contract profitability
  • •Market and promote sophisticated, integrated service programs to multiple levels within customer organizations and manage external partner relationships
  • •Travel across the designated region to support customer accounts and ensure contract execution and customer satisfaction
Travel: High travel

Key Requirements

  • •3+ years of related experience in customer-facing roles such as Account Management, Consulting, or Project Management is required
  • •Bachelor’s Degree is preferred; additional experience in the US Department of Defense domain is a plus
  • •Public Safety domain knowledge/experience is highly desirable
  • •Highly effective verbal and written communication skills and demonstrated technical aptitude
  • •Ability to work in a fast-paced environment, be highly organized, and travel up to 50%
Experience:3+ yearsPublic safetyGovernment
Education:Bachelor's
Skills:CommunicationLeadershipProblem-solvingAttention to detailOrganizational skills

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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