Sutherland

4 weeks ago

Customer Support Specialist with Portuguese and English language - relocation to Varna

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join our team as a Customer Support Specialist fluent in Portuguese and English. You will handle inquiries via phone, chat, and email, document interactions in the CRM, follow established procedures, escalate complex issues when needed, and coordinate across systems to ensure timely, professional resolutions. Relocation to Varna and office-based work with relocation support.

Location: Bulgaria

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries via voice, chat, and email.
•Accurately document all customer interactions and case details in the CRM system.
•Follow communication procedures, guidelines, and policies.
•Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout.
•Navigating multiple systems simultaneously to resolve customer requests.

Pay and Benefits

Perks:RelocationAnnual BonusHealth InsuranceMeal VouchersPaid Leave

Key Requirements

•Native Portuguese (C2) and good command of English (B2).
•Excellent written and verbal communication skills.
•Strong computer literacy and the ability to navigate multiple systems and platforms with ease.
•Strong attention to detail and the ability to follow processes and guidelines accurately.
•Previous experience in a customer support or customer-facing role is an advantage. Willingness to work on shifts.

Experience:Customer service

Skills:CommunicationCustomer serviceAttention to detailMultitaskingProblem-solving

Languages:PortugueseEnglish

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Sutherland

4 weeks ago

Customer Support Specialist with Portuguese and English language - relocation to Varna

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bulgaria

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to customer inquiries via voice, chat, and email.
•Accurately document all customer interactions and case details in the CRM system.
•Follow communication procedures, guidelines, and policies.
•Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout.
•Navigating multiple systems simultaneously to resolve customer requests.

Pay and Benefits

Perks:RelocationAnnual BonusHealth InsuranceMeal VouchersPaid Leave

Key Requirements

•Native Portuguese (C2) and good command of English (B2).
•Excellent written and verbal communication skills.
•Strong computer literacy and the ability to navigate multiple systems and platforms with ease.
•Strong attention to detail and the ability to follow processes and guidelines accurately.
•Previous experience in a customer support or customer-facing role is an advantage. Willingness to work on shifts.

Experience:Customer service

Skills:CommunicationCustomer serviceAttention to detailMultitaskingProblem-solving

Languages:PortugueseEnglish

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor