Customer Experience Specialist

Warp
New York
Workplace: OnsiteFull timeUSD 90,000 - 110,000 annuallyFunction: Customer Support (Service Desk)Experience: 2-3 yearsSkills: ["Empathy","Problem-solving","Communication","Attention to detail","Time management"]

The Customer Experience Specialist at Warp acts as the frontline advocate for customers, becoming a product expert on the Warp platform. You’ll resolve cases end-to-end, translate customer pain into insights for engineering and product, and partner with the team to prevent issues, all while maintaining high-quality, real-time engagement across chat, Slack, and email.

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Warp
Warp
6 months ago

Customer Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

The Customer Experience Specialist at Warp acts as the frontline advocate for customers, becoming a product expert on the Warp platform. You’ll resolve cases end-to-end, translate customer pain into insights for engineering and product, and partner with the team to prevent issues, all while maintaining high-quality, real-time engagement across chat, Slack, and email.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own real-time customer engagement via chat, Slack, and email — maintaining high service quality and fast response times.
  • •Guide new customers through payroll implementation and process establishment.
  • •Resolve complex payroll challenges including tax notices and payment issues.
  • •Develop deep product expertise in Warp and serve as the team's internal resource for how the platform works.
  • •Partner with engineering on customer cases — context-setting, reproducing issues, and seeing them through to resolution rather than simply escalating.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •2–3+ years of customer support experience, ideally in a technical or product-forward environment.
  • •Background in payroll or financial services.
  • •Strong documentation and follow-up skills with meticulous attention to detail.
  • •High customer empathy paired with sharp problem-solving instincts.
  • •Experience with tools like Linear, Pylon, or Slack — or ability to learn quickly.
Experience:2-3 yearsPayrollFinancial servicesCustomer support
Skills:EmpathyProblem-solvingCommunicationAttention to detailTime management
Languages:English
Tech Stack:SlackLinearPylon

Company Brief

Warp
Develops Warp, a modern GPU-accelerated terminal built for teams and developers that combines a collaborative, graphical interface with productivity features, extensibility, and performance improvements over traditional terminals.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2019
Website