Warp

4 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

The Customer Experience Specialist at Warp acts as the frontline advocate for customers, becoming a product expert on the Warp platform. You’ll resolve cases end-to-end, translate customer pain into insights for engineering and product, and partner with the team to prevent issues, all while maintaining high-quality, real-time engagement across chat, Slack, and email.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own real-time customer engagement via chat, Slack, and email — maintaining high service quality and fast response times.
•Guide new customers through payroll implementation and process establishment.
•Resolve complex payroll challenges including tax notices and payment issues.
•Develop deep product expertise in Warp and serve as the team's internal resource for how the platform works.
•Partner with engineering on customer cases — context-setting, reproducing issues, and seeing them through to resolution rather than simply escalating.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•2–3+ years of customer support experience, ideally in a technical or product-forward environment.
•Background in payroll or financial services.
•Strong documentation and follow-up skills with meticulous attention to detail.
•High customer empathy paired with sharp problem-solving instincts.
•Experience with tools like Linear, Pylon, or Slack — or ability to learn quickly.

Experience:2-3 yearsPayrollFinancial servicesCustomer support

Skills:EmpathyProblem-solvingCommunicationAttention to detailTime management

Languages:English

Tech Stack:SlackLinearPylon

Company Brief

Warp

Develops Warp, a modern GPU-accelerated terminal built for teams and developers that combines a collaborative, graphical interface with productivity features, extensibility, and performance improvements over traditional terminals.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2019

Website

Loading job details...

Preparing the role view and application actions.

Warp

4 months ago

Customer Experience Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own real-time customer engagement via chat, Slack, and email — maintaining high service quality and fast response times.
•Guide new customers through payroll implementation and process establishment.
•Resolve complex payroll challenges including tax notices and payment issues.
•Develop deep product expertise in Warp and serve as the team's internal resource for how the platform works.
•Partner with engineering on customer cases — context-setting, reproducing issues, and seeing them through to resolution rather than simply escalating.

Pay and Benefits

Salary: USD 90,000 - 110,000 annually

Equity and Bonus:Equity

Perks:Equity

Key Requirements

•2–3+ years of customer support experience, ideally in a technical or product-forward environment.
•Background in payroll or financial services.
•Strong documentation and follow-up skills with meticulous attention to detail.
•High customer empathy paired with sharp problem-solving instincts.
•Experience with tools like Linear, Pylon, or Slack — or ability to learn quickly.

Experience:2-3 yearsPayrollFinancial servicesCustomer support

Skills:EmpathyProblem-solvingCommunicationAttention to detailTime management

Languages:English

Tech Stack:SlackLinearPylon

Company Brief

Warp

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2019

Website