Senior Manager, Technical Support Engineering

Lead and scale Technical Support Engineering for both consumer and B2B experiences, defining strategy to improve support scalability, operational efficiency, and customer impact. Partner closely with Product, Engineering, Payments, Risk, Care, and account management to reduce friction and resolve complex technical and payment-related issues. Own support quality and incident management metrics, champion knowledge and training programs, and drive the evolution toward an AI-enabled support organization using automation and data-driven insights.