HSBC

2 months ago

Digital Platform and Channel Manager (Macau, Macau, MO, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead the transformation of HSBC’s MMO WPB digital channels by owning the platform release plan, governance, and cross-functional collaboration across online, mobile, and offline-to-digital distribution. Drive risk controls, communications, customer insights, and process improvements to deliver a customer-centric, digital-first experience across platforms.

Location: Macau

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage the overall platform release plan and governance for ATM channel, Public Website, Online and Mobile Banking, and other digital platforms of MMO WPB Digital Product with Global Digital Foundation and Digital Platform Enabler.
•Manage the risk and control for MMO WPB Digital Platform, Self-Service Channels and Public Website with 2LoDs, CITRO and Risk and Control team.
•Work closely with different Value Stream to manage and enhance the digital journeys and Self-Service channels.
•Define communication plan for servicing nature to address the regulation for digital platforms and review communication material for digital platforms to ensure consistency and accuracy. Ensure consistency both within and across documents, brands and sub brands.
•Review customer insight from app stores, NPS and frontline, as well as work with frontline and production support team to triage production case and customers complaints.

Key Requirements

•Good understanding of user experience and mobile app/web best practice.
•Subject matter expertise of channel, including technical, commercial, marketplace and customer considerations.
•Innovative – the ability to approach things differently or do different things to deliver goals.
•Strong communication skills, both written and verbal, to explain complex or technical issues.
•Basic understanding of coding.

Experience:BankingDigitalFinancial services

Skills:CommunicationProblem-solvingRelationship managementTime managementAdaptability

Tech Stack:CodingMobileWebDigital platforms

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

HSBC

2 months ago

Digital Platform and Channel Manager (Macau, Macau, MO, -)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Macau

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Manage the overall platform release plan and governance for ATM channel, Public Website, Online and Mobile Banking, and other digital platforms of MMO WPB Digital Product with Global Digital Foundation and Digital Platform Enabler.
•Manage the risk and control for MMO WPB Digital Platform, Self-Service Channels and Public Website with 2LoDs, CITRO and Risk and Control team.
•Work closely with different Value Stream to manage and enhance the digital journeys and Self-Service channels.
•Define communication plan for servicing nature to address the regulation for digital platforms and review communication material for digital platforms to ensure consistency and accuracy. Ensure consistency both within and across documents, brands and sub brands.
•Review customer insight from app stores, NPS and frontline, as well as work with frontline and production support team to triage production case and customers complaints.

Key Requirements

•Good understanding of user experience and mobile app/web best practice.
•Subject matter expertise of channel, including technical, commercial, marketplace and customer considerations.
•Innovative – the ability to approach things differently or do different things to deliver goals.
•Strong communication skills, both written and verbal, to explain complex or technical issues.
•Basic understanding of coding.

Experience:BankingDigitalFinancial services

Skills:CommunicationProblem-solvingRelationship managementTime managementAdaptability

Tech Stack:CodingMobileWebDigital platforms

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn