Customer Success Leader (Greater China)

Stripe
Singapore
Full timeFunction: Customer Success & Account ManagementExperience: 12+ yearsSkills: ["Leadership","Communication","Problem-solving","Strategic thinking","Coaching"]

Lead and coach a high-performing team of Customer Success Managers supporting the Greater China region. Own engagement strategy for high-growth accounts, drive progress to key metrics, and increase revenue through day-to-day execution. Recruit, train, and develop consultative, solution-based customer success skills, and partner cross-functionally to shape Stripe’s solutions for enterprise customers. Travel to Greater China to strengthen executive relationships.

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Stripe
Stripe
2 days ago

Customer Success Leader (Greater China)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead and coach a high-performing team of Customer Success Managers supporting the Greater China region. Own engagement strategy for high-growth accounts, drive progress to key metrics, and increase revenue through day-to-day execution. Recruit, train, and develop consultative, solution-based customer success skills, and partner cross-functionally to shape Stripe’s solutions for enterprise customers. Travel to Greater China to strengthen executive relationships.
Location: Singapore
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Recruit, train, and lead a team of Customer Success Managers covering Greater China.
  • •Build and grow relationships with Stripe’s most complex users in Greater China.
  • •Develop the team’s long-term vision and strategy and drive progress to key metrics.
  • •Be accountable for increasing revenue and managing day-to-day operations at scale.
  • •Coach and mentor the team, and work cross-functionally to shape solutions for client needs.
Travel: Medium travel

Key Requirements

  • •12+ years of customer success, account management, or sales experience, including 3-5 years of people management experience.
  • •Experience hiring, training, and coaching a high-performance Customer Success team.
  • •Ability to serve as executive sponsor and provide strategic advice on account strategies.
  • •Demonstrated passion for Stripe’s mission.
  • •Ability to recruit, lead, and scale operations while working cross-functionally to shape solutions for client needs.
Experience:12+ yearsInternet/softwareTechnology salesEnterprise customersPayments
Skills:LeadershipCommunicationProblem-solvingStrategic thinkingCoaching

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor