Senior Professional Services Specialist

Acronis
Colombia, Peru
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Relationship building","Presentation"]

Serve as the primary technical point of contact for customers and partners, guiding ongoing solution health, monitoring, and issue resolution across Acronis cybersecurity, backup, disaster recovery, and data protection offerings. Lead technical account management and pre-sales support, design backup and business continuity strategies, manage escalations, and deliver executive summaries, root cause analysis, and tailored training. Travel for deployments, audits, and customer engagement.

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FursaFursa
Acronis
Acronis
1 week ago

Senior Professional Services Specialist

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Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary technical point of contact for customers and partners, guiding ongoing solution health, monitoring, and issue resolution across Acronis cybersecurity, backup, disaster recovery, and data protection offerings. Lead technical account management and pre-sales support, design backup and business continuity strategies, manage escalations, and deliver executive summaries, root cause analysis, and tailored training. Travel for deployments, audits, and customer engagement.
Location: Colombia, Peru
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as the primary technical point of contact, providing ongoing guidance, monitoring solution health, and proactively resolving issues with internal teams.
  • •Provide technical account management and project delivery services, including participation in services pre-sale processes.
  • •Design effective backup and business continuity strategies for customer environments and advise on features, roadmap visibility, and planned maintenance.
  • •Escalate and manage technical issue resolution with customer support, R&D, and data center operations teams, including keeping customers informed on ticket progress and incidents.
  • •Assess solutions for performance and security, deliver technical training and documentation, write executive summaries and root cause analysis reports, and maintain deployment and interaction records.
Travel: Medium travel

Key Requirements

  • •5+ years of hands-on experience configuring and/or operating complex corporate systems and environments such as virtualized infrastructure, ERP, and BSS/OSS.
  • •Ability to communicate in English and Spanish verbally and in writing at least at an upper-intermediate level.
  • •Experience troubleshooting and administering on-premise virtualized environments (VMware ESX, Microsoft Hyper-V), Windows Server, networks, and Linux (bash, firewall, log analysis).
  • •Basic experience with endpoint management and security (EDR) including real-time monitoring to detect, investigate, and respond to suspicious activity.
  • •Basic experience with PgSQL and Microsoft enterprise applications/services (SQL, Hosted Exchange/AD/Office 365) and Oracle SQL.
Experience:5+ yearsCybersecurityVirtualized infrastructureBackup & disaster recovery
Skills:CommunicationRelationship buildingPresentation
Languages:EnglishSpanish
Tech Stack:AICopilotWindsurfVMware ESXMicrosoft Hyper-VWindows ServerLinuxBashNetworksFirewallLog analysisEDRPgSQLSQLHosted ExchangeActive DirectoryOffice 365Oracle SQLVirtuozzoCitrix

Company Brief

Acronis
Provides cyber protection solutions combining backup, disaster recovery, anti-malware, secure file sync and share, and endpoint protection for businesses. Offers on-premises, cloud, and hybrid platforms tailored for enterprises and managed service providers.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Schaffhausen, Switzerland
Founded: 2003
WebsiteLinkedIn