Engineer 3

Protect Ticketmaster platforms by investigating abuse, triaging high-priority incidents, and providing first-line support for abuse-related queries. Perform on-call monitoring of ticketing systems and APIs, troubleshoot advanced escalations, and use diagnostics to drive issues to resolution. Improve reliability by maintaining runbooks and documentation, collaborating with cross-functional teams, and building automation/self-healing and self-service tooling. Work independently across a broad stack in a global 24/7 environment.