Customer Success Manager

Vitalize
San Francisco
Workplace: RemoteFull timeUSD 180,000 - 240,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Problem-solving"]

Own post–go-live success for our largest customers by managing executive relationships, ROI narratives, and expansion opportunities. Start as a hands-on IC deep in accounts and data, then build systems, tooling, and cadence to scale Customer Success as we grow. Work with founders, Deployments, and Customer Ops to ensure proactive, data-driven, gold-standard customer health and renewal practices.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Vitalize
Vitalize
8 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Own post–go-live success for our largest customers by managing executive relationships, ROI narratives, and expansion opportunities. Start as a hands-on IC deep in accounts and data, then build systems, tooling, and cadence to scale Customer Success as we grow. Work with founders, Deployments, and Customer Ops to ensure proactive, data-driven, gold-standard customer health and renewal practices.
Location: San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own POST–GO-LIVE outcomes and ROI for all customers, defining, tracking, and communicating impact and anchoring value during renewals and expansions
  • •Manage deep executive relationships with CNOs, CFOs, CIOs, CHROs, and operational leaders
  • •Design and build a customer health framework and operating cadence for renewals, upsells, and expansions
  • •Partner with Deployments and Customer Ops to maintain continuity of executive relationships and strong documentation
  • •Be in the weeds with Customer Ops, handling escalations, identifying trends, and informing long-term strategy

Pay and Benefits

Salary: USD 180,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Experience managing large enterprise accounts and navigating multi-stakeholder executive relationships
  • •Proven track record owning renewals, expansions, and ROI conversations
  • •Clear, confident communicator who can hold the room with senior executives
  • •Data-driven and comfortable building systems, dashboards, and frameworks from scratch
  • •Willingness to start hands-on and grow a customer success function over time
Experience:Enterprise softwareCustomer successExecutive relationships
Skills:CommunicationLeadershipProblem-solving
Languages:English
Tech Stack:DashboardsData analysisCrm

Company Brief

Vitalize
Provides a digital care platform for domiciliary and community care providers, offering electronic care planning, secure record-keeping, scheduling, and remote monitoring tools to streamline care delivery and improve outcomes for clients and care teams.
Industry: Elder Care & Home Care
Website