Dimension Data

2 weeks ago

Applications Managed Services Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide first-line support for clients’ critical software applications, including ERP and middleware technologies. Monitor and manage application health, respond to service requests, and troubleshoot low-complexity incidents to resolve or escalate issues while meeting SLAs. Execute approved maintenance activities like patching and configuration changes, support clients via phone or chat, and maintain knowledge articles. Contribute to automation and process improvements and occasionally assist with disaster recovery tests.

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Monitor and manage client applications to ensure smooth operation and consistent SLA delivery.
•Proactively identify, investigate, and resolve application incidents; escalate when needed.
•Respond to service requests and handle low-complexity incidents as first-line support.
•Execute approved maintenance activities such as patching and making configuration changes.
•Create and update knowledge articles and support work optimization through automation and process improvements.

Key Requirements

•Entry-level experience managing platforms such as Windows Server Administration, Linux Server Administration, virtualization administration, server hardware, and storage administration.
•Basic knowledge of infrastructure and supported technical domains including ERP, Windows, Linux, SQL, Oracle Middleware, and webserver.
•Strong planning skills to anticipate and adapt to changing circumstances.
•Client-focused mindset with ability to understand, prioritize, and address client needs.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Education:Bachelor's

Skills:PlanningClient-focusedCommunicationCross-cultural collaborationActive listening

Tech Stack:Windows ServerLinux ServerVirtualizationSQLOracle MiddlewareWebserverERPMiddlewareDisaster recoveryPatchingConfiguration changesAutomationProcess improvement

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Applications Managed Services Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Monitor and manage client applications to ensure smooth operation and consistent SLA delivery.
•Proactively identify, investigate, and resolve application incidents; escalate when needed.
•Respond to service requests and handle low-complexity incidents as first-line support.
•Execute approved maintenance activities such as patching and making configuration changes.
•Create and update knowledge articles and support work optimization through automation and process improvements.

Key Requirements

•Entry-level experience managing platforms such as Windows Server Administration, Linux Server Administration, virtualization administration, server hardware, and storage administration.
•Basic knowledge of infrastructure and supported technical domains including ERP, Windows, Linux, SQL, Oracle Middleware, and webserver.
•Strong planning skills to anticipate and adapt to changing circumstances.
•Client-focused mindset with ability to understand, prioritize, and address client needs.
•Bachelor’s degree in information technology/computing or equivalent work experience.

Education:Bachelor's

Skills:PlanningClient-focusedCommunicationCross-cultural collaborationActive listening

Tech Stack:Windows ServerLinux ServerVirtualizationSQLOracle MiddlewareWebserverERPMiddlewareDisaster recoveryPatchingConfiguration changesAutomationProcess improvement

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn