NTT

1 month ago

Senior MS Engineer - Windows (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Maintain clients’ IT infrastructure as a Cross Technology Managed Services Engineer (L2), ensuring services run smoothly by monitoring, triaging, and resolving incidents and requests within SLAs. Manage work queues and update tickets with actions taken, proactively logging and analyzing issues before escalation. Execute safe changes, support change management documentation, audit ticket quality, recommend improvements, automate tasks, handle client escalations, and assist with disaster recovery activities and tests.

Location: Mumbai

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor, identify, investigate, and resolve technical incidents and problems to restore services and support client satisfaction.
•Manage work queues; address incidents and requests within agreed SLAs and update tickets with actions taken.
•Identify, analyze, and log issues before they escalate; provide second-level support with other teams and clients.
•Execute changes with risk awareness and contribute to change management documentation; audit tickets for quality and recommend improvements.
•Handle client escalations professionally; assist with disaster recovery functions and tests; support automation efforts and L1 engineers.

Key Requirements

•Moderate-level experience in managed services roles supporting cross-technology infrastructure.
•Knowledge of ticketing tools, preferably ServiceNow.
•Familiarity with ITIL processes and experience working with vendors and third parties.
•Proficiency in planning activities and projects while accounting for changing circumstances.
•Bachelor’s degree in IT/Computing or equivalent work experience.

Education:Bachelor's in IT/Computing

Skills:CommunicationCollaborationWork well under pressureClient focusProblem resolution

Tech Stack:WindowsServiceNowITILIT infrastructureTicketingDisaster recovery

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT