Senior Account Management Lead

Amadeus
Singapore
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Relationship-building","Stakeholder management","Communication","Client advocacy","Autonomy"]

Own and grow airline relationships across South East Asia by acquiring new airline customers, upselling and cross-selling existing accounts, and developing long-term growth strategy. Serve as a trusted advisor and voice of the customer, ensuring service excellence and satisfaction. Drive new opportunities through outreach, solution presentations, and contract negotiations, manage accounts to protect agreements and delivery quality, and support commercial/operational projects while maintaining CRM records and billing health.

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FursaFursa
Amadeus
Amadeus
9 hours ago

Senior Account Management Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own and grow airline relationships across South East Asia by acquiring new airline customers, upselling and cross-selling existing accounts, and developing long-term growth strategy. Serve as a trusted advisor and voice of the customer, ensuring service excellence and satisfaction. Drive new opportunities through outreach, solution presentations, and contract negotiations, manage accounts to protect agreements and delivery quality, and support commercial/operational projects while maintaining CRM records and billing health.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Build and maintain trust-based relationships with airline clients and internal teams to position Amadeus’ value to the travel industry.
  • •Identify and pursue new business opportunities through outreach, solution presentations, and contract negotiations.
  • •Manage existing client accounts to ensure satisfaction, alignment with agreements, and high-quality service delivery.
  • •Lead or support commercial and operational projects that deliver measurable value to clients.
  • •Maintain accurate CRM records, and ensure timely, accurate billing and collections, including review/approval of proposals and RFP responses.

Key Requirements

  • •12+ years of sales and account management experience, with deep functional, operational and technical knowledge in aviation or airlines.
  • •Ability to use industry trends, business practices, and geographical/cultural nuances to inform strategic decisions using data.
  • •Demonstrated autonomy and initiative, with the ability to lead collaborative efforts.
  • •Strong relationship-building, stakeholder management, communication, and client advocacy skills.
  • •Proficiency with CRM tools and experience managing complex sales and service cycles.
Experience:AviationAirlinesTravel domain
Skills:Relationship-buildingStakeholder managementCommunicationClient advocacyAutonomy
Tech Stack:CRM

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn