Gorgias

2 days ago

Lifecycle Growth Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: Just nowStatus: Live

Job Summary

Own and optimize end-to-end lifecycle experiences to accelerate onboarding, improve activation, and drive revenue expansion. As an individual contributor, you’ll lead lifecycle strategy across email and in-app channels, build signal-based triggered campaigns, and develop retention and churn-prevention programs. Partner with Product, CS, and Education/Enablement while working with Marketing Operations to establish the technical infrastructure, using lifecycle and usage data to guide decisions.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Own the full customer lifecycle strategy across email, in-app, and other engagement channels from trial through renewal and expansion.
•Design and launch signal-based, triggered campaigns.
•Build and own retention and churn-prevention strategy.
•Partner closely with Product, CS, and Education/Enablement teams.
•Work with Marketing Operations to build the technical infrastructure and apply a product-marketing mindset.

Pay and Benefits

Salary: CAD 142,130 - 157,092 annually

Perks:Learning Budget

Key Requirements

•5+ years in lifecycle marketing, customer marketing, or CRM/email marketing with direct ownership of retention or expansion outcomes.
•Experience across both self-serve/product-led and sales-assisted customer motions.
•Hands-on experience with a lifecycle/CRM platform (e.g., Customer.io, Braze, Iterable) and comfort using product usage data for campaigns.
•Ability to make impact clear and visible even when it’s difficult to measure.
•Comfort operating with ambiguity, driving alignment across stakeholders, and auditing/improving what exists.

Experience:5+ yearsLifecycle marketingCustomer marketingCRMEcommerce

Skills:Analytical rigorCross-functional collaborationGrowth experimentationStakeholder alignmentAmbiguity handling

Tech Stack:Customer.ioBrazeIterableCanduGuideflowPromptLayerVitallyHubspotHightouchSegmentZapierCargoDbtChatGPTClaudeGranola

Company Brief

Gorgias

Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Gorgias

2 days ago

Lifecycle Growth Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: Just nowStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Mid level

Key Responsibilities

•Own the full customer lifecycle strategy across email, in-app, and other engagement channels from trial through renewal and expansion.
•Design and launch signal-based, triggered campaigns.
•Build and own retention and churn-prevention strategy.
•Partner closely with Product, CS, and Education/Enablement teams.
•Work with Marketing Operations to build the technical infrastructure and apply a product-marketing mindset.

Pay and Benefits

Salary: CAD 142,130 - 157,092 annually

Perks:Learning Budget

Key Requirements

•5+ years in lifecycle marketing, customer marketing, or CRM/email marketing with direct ownership of retention or expansion outcomes.
•Experience across both self-serve/product-led and sales-assisted customer motions.
•Hands-on experience with a lifecycle/CRM platform (e.g., Customer.io, Braze, Iterable) and comfort using product usage data for campaigns.
•Ability to make impact clear and visible even when it’s difficult to measure.
•Comfort operating with ambiguity, driving alignment across stakeholders, and auditing/improving what exists.

Experience:5+ yearsLifecycle marketingCustomer marketingCRMEcommerce

Skills:Analytical rigorCross-functional collaborationGrowth experimentationStakeholder alignmentAmbiguity handling

Tech Stack:Customer.ioBrazeIterableCanduGuideflowPromptLayerVitallyHubspotHightouchSegmentZapierCargoDbtChatGPTClaudeGranola

Company Brief

Gorgias

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor