Sequoia

1 month ago

Member Services Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

The Member Services Coordinator supports enrollment processing for client accounts, collaborating with internal teams, carrier partners, and enrollment vendors. You’ll investigate discrepancies, escalate issues, and help optimize manual enrollment workflows while ensuring accuracy, timely processing, and strong client service.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Be an escalation point for the Enrollment Associate team to help resolve discrepancies or new enrollment problems.
•Troubleshoot enrollment discrepancies and work with internal teams and carriers to correct or request retroactive enrollment changes.
•Create & collaborate on processes for new projects and tasks.
•Process ongoing manual enrollments using reports or forms via carrier portals and email.
•Audit reports to ensure enrollments are processed correctly & timely.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

•Bachelor's degree
•5+ years of professional experience
•Excellent communication, organization, and interpersonal skills
•Solutions-oriented team player who takes initiative and is accountable for results
•Detail- and process-oriented mindset with ability to prioritize tasks

Experience:5+ yearsEmployee benefitsHR

Education:Bachelor's

Skills:CommunicationOrganizationInterpersonal skillsProblem-solvingAttention to detail

Tech Stack:SalesforceMicrosoft Excel

Company Brief

Sequoia

Global venture capital firm investing across seed, early-stage, and growth-stage technology companies. Provides capital, operational support, and network resources to help founders scale market-leading businesses across sectors and geographies.

Industry: Venture Capital

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Menlo Park, United States

Founded: 1972

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sequoia

1 month ago

Member Services Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Be an escalation point for the Enrollment Associate team to help resolve discrepancies or new enrollment problems.
•Troubleshoot enrollment discrepancies and work with internal teams and carriers to correct or request retroactive enrollment changes.
•Create & collaborate on processes for new projects and tasks.
•Process ongoing manual enrollments using reports or forms via carrier portals and email.
•Audit reports to ensure enrollments are processed correctly & timely.

Pay and Benefits

Perks:Annual Bonus

Key Requirements

•Bachelor's degree
•5+ years of professional experience
•Excellent communication, organization, and interpersonal skills
•Solutions-oriented team player who takes initiative and is accountable for results
•Detail- and process-oriented mindset with ability to prioritize tasks

Experience:5+ yearsEmployee benefitsHR

Education:Bachelor's

Skills:CommunicationOrganizationInterpersonal skillsProblem-solvingAttention to detail

Tech Stack:SalesforceMicrosoft Excel

Company Brief

Sequoia

Industry: Venture Capital

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Menlo Park, United States

Founded: 1972

Website LinkedIn