Customer Experience Banker (Alpena, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Relationship management","Communication","Sales","Attention to detail"]

Serve as a financial concierge for walk-in customers, building and growing consumer and business relationships by identifying financial goals and recommending appropriate deposit and other banking products. Process customer transactions accurately, balance daily, and resolve customer issues. Educate customers on consumer deposit products, use a disciplined sales approach with follow-up and referrals, and partner with other bank teams to deepen relationships while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Customer Experience Banker (Alpena, MI)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a financial concierge for walk-in customers, building and growing consumer and business relationships by identifying financial goals and recommending appropriate deposit and other banking products. Process customer transactions accurately, balance daily, and resolve customer issues. Educate customers on consumer deposit products, use a disciplined sales approach with follow-up and referrals, and partner with other bank teams to deepen relationships while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Understand and educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships using sales processes, follow-up programs, outbound calling, and referrals.
  • •Educate and refer customers to other parts of the bank to deepen relationships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures and balance transactions daily.

Key Requirements

  • •High school diploma or GED and at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a bachelor’s degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales (preferred).
  • •Cash handling skills (preferred).
  • •Comfort with technology such as mobile services and online banking services (preferred).
Experience:1+ yearsBankingFinancial servicesRetail sales
Skills:Customer serviceRelationship managementCommunicationSalesAttention to detail
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn