Business Solutions & Operations Officer

Emirates Group
Dubai
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Education: high_schoolSkills: ["Stakeholder management","Multi-tasking","Attention to detail","Cross-functional delivery","Change management"]

Provide end-to-end techno-functional delivery support for Skywards partnership and product launches, from scoping requirements and reviewing solution designs to integration, testing, and timely setup. Coordinate across internal teams and partner technical stakeholders using the Project Management Framework, manage campaign and platform operations during disruptions, and deliver systems support for user and business teams. Contribute to requirements documentation, negotiations, contracting inputs, and process improvements.

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FursaFursa
Emirates Group
Emirates Group
2 days ago

Business Solutions & Operations Officer

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide end-to-end techno-functional delivery support for Skywards partnership and product launches, from scoping requirements and reviewing solution designs to integration, testing, and timely setup. Coordinate across internal teams and partner technical stakeholders using the Project Management Framework, manage campaign and platform operations during disruptions, and deliver systems support for user and business teams. Contribute to requirements documentation, negotiations, contracting inputs, and process improvements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Support launch, enhancements, and terminations for partners and/or products as a technical/system subject matter expert.
  • •Coordinate techno-functional delivery of projects end to end, including systems integration, testing, and services setup on time.
  • •Act as key point of contact for partner technical teams during partnership launches and provide timely updates to stakeholders.
  • •Ensure loyalty platform availability by monitoring loyalty feature performance and managing operations during service disruptions.
  • •Provide end-to-end support to campaign owners from campaign setup through monitoring and issue resolution.

Pay and Benefits

Perks:Health InsurancePaid LeaveLife Insurance

Key Requirements

  • •5+ years in Information Technology or IT Sales, or 12 years schooling or equivalent.
  • •Experience in Information Technology, Systems, Project Management, Loyalty domain & interfaces, and/or Quality Assurance.
  • •Strong stakeholder management skills and experience.
  • •Ability to multi-task effectively with strong attention to detail.
  • •Operational experience delivering cross-functional projects and directing delivery to meet KPIs.
Experience:LoyaltyAirlineTravelQuality assuranceInformation technology
Education:High School
Skills:Stakeholder managementMulti-taskingAttention to detailCross-functional deliveryChange management
Languages:English
Tech Stack:SQLSQL QueryBusiness ObjectsJIRAConfluenceAgile Project ManagementAgileWindowsMicrosoft Office

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn