Senior Technical Account Manager

Dragos
Australia
Workplace: RemoteFull timeAUD 176,000+ annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Relationship management","Communication","Problem-solving","Customer-first mindset","Advisory","Curiosity","Resilience"]

Serve as a trusted advisor for OT/ICS cybersecurity customers across Australia and APAC, helping them maximize value from Dragos solutions. Lead onboarding and adoption, run goal-setting workshops, and guide customers in operationalizing key use cases and integrating Dragos into security and operational workflows. Monitor customer health and value realization, support engagement plans for at-risk accounts, and deliver technical enablement while representing customer needs to internal teams.

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Dragos
Dragos
1 day ago

Senior Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a trusted advisor for OT/ICS cybersecurity customers across Australia and APAC, helping them maximize value from Dragos solutions. Lead onboarding and adoption, run goal-setting workshops, and guide customers in operationalizing key use cases and integrating Dragos into security and operational workflows. Monitor customer health and value realization, support engagement plans for at-risk accounts, and deliver technical enablement while representing customer needs to internal teams.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted advisor and technical advocate for assigned customer accounts.
  • •Lead customer onboarding and adoption to maximize value from Dragos solutions.
  • •Facilitate goal-setting workshops and planning sessions aligning capabilities to customer objectives and success measures.
  • •Guide customers in operationalizing key use cases and integrating Dragos into security and operational workflows.
  • •Provide ongoing technical guidance and enablement, monitor customer health/value, and support engagement and recovery plans for at-risk accounts.
Travel: Medium travel

Pay and Benefits

Salary: AUD 176,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years' experience in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems.
  • •Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines.
  • •Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows.
  • •Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, AESCSF, and other relevant APAC frameworks.
  • •Ability to engage technical and business stakeholders through workshops, training, and advisory engagements.
Experience:3+ yearsOTICSCritical infrastructureCybersecurity
Skills:Relationship managementCommunicationProblem-solvingCustomer-first mindsetAdvisoryCuriosityResilience
Languages:English
Tech Stack:OT cybersecurityICSSCADADCSThreat detectionThreat intelligenceVulnerability managementISA/IEC 62443NIST CSFSANS ICS Five Critical ControlsAESCSFCyber risk management

Company Brief

Dragos
Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Washington, D.C., United States
Founded: 2016
WebsiteLinkedIn