Contact Center Sales Specialist - Mid Market

Zoom Video Communications
Denver, California, Washington
Workplace: RemoteFull timeUSD 139,100 - 283,700 annuallyFunction: SalesSkills: []

Partner with Account Executives to drive new Contact Center opportunities and grow the sales funnel. Qualify leads, conduct needs assessments, and run solution- and value-selling motions through presentations, proposals, and quarterly business reviews. Expand and manage complex deals within existing accounts, including upsell and co-sell strategies with internal teams and alliance/channel partners. Use CRM and reporting to forecast, spot trends, and recommend solutions to address challenges and growth opportunities.

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Zoom Video Communications
Zoom Video Communications
5 days ago

Contact Center Sales Specialist - Mid Market

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Partner with Account Executives to drive new Contact Center opportunities and grow the sales funnel. Qualify leads, conduct needs assessments, and run solution- and value-selling motions through presentations, proposals, and quarterly business reviews. Expand and manage complex deals within existing accounts, including upsell and co-sell strategies with internal teams and alliance/channel partners. Use CRM and reporting to forecast, spot trends, and recommend solutions to address challenges and growth opportunities.
Location: Denver, California, Washington
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Qualify leads and perform needs assessments, engaging technical resources as needed.
  • •Create, deliver, and manage client presentations and proposals, including quarterly business reviews.
  • •Use solution-selling and value-selling techniques to guide sales processes to close.
  • •Develop and maintain business within existing accounts, managing complex sales situations and campaigns, including upsells.
  • •Partner on co-sell go-to-market strategy and support forecasting by identifying trending opportunities and challenges.

Pay and Benefits

Salary: USD 139,100 - 283,700 annually
Equity and Bonus:Equity

Key Requirements

  • •Experience in Telephony Contact Center sales.
  • •Experience using Customer Relationship Management (CRM) tools.
  • •Experience leading others with product/services training, including demo and sales guides and learning/training materials.
  • •Ability to qualify leads and perform needs assessments using consultative selling.
  • •Experience applying solution-selling and value-selling techniques to guide sales through to close.
Experience:Telephony contact center sales
Tech Stack:CRM

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn