Engagement Manager

Scale AI
Riyadh
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Communication","Organization","Strategic thinking","Cross-functional collaboration"]

Own and grow deep relationships with government and research stakeholders outside the U.S. Identify high-value use cases for custom LLM applications, partner with clients to understand pressing problems, and manage long-term account health by spotting risks early. Serve as primary point of contact and triage issues, while collaborating with operations and engineering execution teams to track delivery and timelines. Work with Arabic LLM research institutions to explore support and testing ideas.

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FursaFursa
Scale AI
Scale AI
1 day ago

Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own and grow deep relationships with government and research stakeholders outside the U.S. Identify high-value use cases for custom LLM applications, partner with clients to understand pressing problems, and manage long-term account health by spotting risks early. Serve as primary point of contact and triage issues, while collaborating with operations and engineering execution teams to track delivery and timelines. Work with Arabic LLM research institutions to explore support and testing ideas.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Establish deep customer and prospect relationships and proactively identify opportunities for custom AI applications in government.
  • •Drive the process of identifying high-value use cases for custom LLMs within government entities.
  • •Partner with clients to understand pressing problems and brainstorm how Scale can help.
  • •Be the main point of contact for client questions/issues and triage accordingly.
  • •Collaborate with operations and engineering execution teams to track delivery and timelines.

Key Requirements

  • •5-7+ years of total work experience, including consulting or a technical program management role.
  • •Written and spoken fluency in English and Arabic.
  • •Experience in consulting or a leading tech company.
  • •Proven track record in B2B/B2G client-facing roles with expanding client relationships.
  • •Ability to understand APIs and the ML training lifecycle and build relationships with technical customers.
Experience:5+ yearsB2BB2GConsultingTechnical program managementAI/LLMGovernment
Skills:Relationship buildingCommunicationOrganizationStrategic thinkingCross-functional collaboration
Languages:EnglishArabic
Tech Stack:APIsML trainingLLMsCustom AI applicationsArabic LLMs

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn