Customer Care Specialist

Manage customer orders end-to-end to ensure on-time, in-full fulfillment. You will handle accurate order entry, order acknowledgement within 24 hours, and proactive order status communication using open order reports. Coordinate with plant schedulers to support demand management and ship-date confirmations, mitigate service risks, and continuously improve order-fulfillment processes. Serve mid-tier to large customer accounts and support additional requests such as new items and incident tracking.