Dealer Success Manager

Discover Financial
Plano
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: bachelorsSkills: ["Interpersonal skills","Communication","Influencing","Analytical skills","Adaptability"]

Partner with auto dealers as a strategic, customer-centric consultant to drive adoption and retention of the Navigator Platform. Own the customer enablement lifecycle—covering setup, training, process improvements, and troubleshooting—to improve dealer outcomes and ROI. Collaborate with Area Sales Managers and POD teams to execute market strategies and unified sales goals, including frequent dealership visits while supporting the full sales enablement and retention cycle.

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Discover Financial
Discover Financial
1 day ago

Dealer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Partner with auto dealers as a strategic, customer-centric consultant to drive adoption and retention of the Navigator Platform. Own the customer enablement lifecycle—covering setup, training, process improvements, and troubleshooting—to improve dealer outcomes and ROI. Collaborate with Area Sales Managers and POD teams to execute market strategies and unified sales goals, including frequent dealership visits while supporting the full sales enablement and retention cycle.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Collaborate with Area Sales Manager (ASM) and POD team members to develop and execute cohesive market strategies and sales goals.
  • •Own the customer adoption and retention lifecycle for Navigator Platform, including seamless setup and expert training.
  • •Drive process improvements aligned with superior customer outcomes within the Capital One Sales Process.
  • •Provide subject matter expertise and troubleshoot processes and Navigator Platform issues during the sales cycle.
  • •Conduct frequent in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
Travel: Extensive travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High School diploma, GED or equivalent certification
  • •At least 1 year of experience in process management
  • •At least 1 year of experience in relationship management
  • •Ability to drive tool adoption through training and enablement
  • •Bachelors degree (preferred)
Experience:1+ years
Education:Bachelor's
Skills:Interpersonal skillsCommunicationInfluencingAnalytical skillsAdaptability
Tech Stack:Navigator Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn