Service Manager

EquipmentShare
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Leadership","Problem-solving","Customer service","Communication","Teamwork"]

Lead a heavy equipment maintenance team at a rental facility in Joplin, MO. Use the company’s T3 platform to create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues with real-time data. Coordinate quality performance, schedule repairs for rental equipment, manage customer communication to ensure satisfaction, and drive employee training, development, and a safe work environment.

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EquipmentShare
EquipmentShare
10 hours ago

Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead a heavy equipment maintenance team at a rental facility in Joplin, MO. Use the company’s T3 platform to create, assign, and monitor work orders, track service intervals, order parts, and diagnose issues with real-time data. Coordinate quality performance, schedule repairs for rental equipment, manage customer communication to ensure satisfaction, and drive employee training, development, and a safe work environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and oversee service personnel quality performance.
  • •Create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose root causes and corrective actions using real-time data.
  • •Schedule repairs for both customer and company-owned rental equipment.
  • •Maintain and nurture customer relationships, ensuring customers are satisfied and kept up to date on ways EquipmentShare can help improve their business.
  • •Respond to and resolve customer inquiries, requests, complaints, and communications; support employee training, development, and a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid HolidaysGym MembershipTool Reimbursement

Key Requirements

  • •3 years of maintenance and service experience (rental industry or related construction field preferred).
  • •Experience in field service, maintenance, and repair preferred.
  • •Experience leading maintenance teams.
  • •Strong interpersonal, problem-solving, and customer service skills with clear verbal and written communication.
  • •High school diploma; trade school certificate preferred, plus a valid driver’s license with acceptable driving record (must be at least 21 to operate a company vehicle).
Experience:3+ yearsConstruction
Education:High School
Skills:LeadershipProblem-solvingCustomer serviceCommunicationTeamwork
Licenses:Driver's license
Tech Stack:T3 platformWork orders

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn