Customer Care Specialist I (Manheim)

AutoTrader.com
United States
Workplace: HybridFull timeUSD 16.59 - 24.86 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Active listening","Professionalism","Multi-tasking","Prioritization","Communication"]

Handle customer requests for Manheim through phone, email, chat, and ticketing systems. Listen actively, provide professional support, and troubleshoot standard technical and account issues. Escalate complex problems to internal specialists, document interactions and resolutions, and follow security protocols when accessing customer information. Collaborate with internal teams to ensure timely issue resolution and support customer education while maintaining strong customer relationships.

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FursaFursa
AutoTrader.com
AutoTrader.com
3 days ago

Customer Care Specialist I (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 minutes agoStatus: Live

Job Summary

Handle customer requests for Manheim through phone, email, chat, and ticketing systems. Listen actively, provide professional support, and troubleshoot standard technical and account issues. Escalate complex problems to internal specialists, document interactions and resolutions, and follow security protocols when accessing customer information. Collaborate with internal teams to ensure timely issue resolution and support customer education while maintaining strong customer relationships.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive and respond to customer requests through phone, email, chat, and ticketing systems.
  • •Listen actively and demonstrate professionalism in all customer interactions.
  • •Troubleshoot and resolve standard technical and account-related issues.
  • •Escalate complex issues to internal teams or specialists and document outcomes in company systems.
  • •Collaborate with internal teams to ensure timely resolution, follow security protocols, and support customer education as needed.

Pay and Benefits

Salary: USD 16.59 - 24.86 hourly
Perks:Health Insurance401kPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •High school diploma/GED and generally less than 2 years of experience in a related field.
  • •Flexibility to work evenings, weekends, and holidays as required.
  • •Strong oral and written communication for phone/email support and professional customer interactions.
  • •Experience working in a contact center metrics-driven environment and ability to operate under tight pressure.
  • •Foundational computer/technology knowledge, including internet and email; bilingual English-Spanish is preferred.
Experience:Automotive industryContact center
Education:High School
Skills:Active listeningProfessionalismMulti-taskingPrioritizationCommunication
Languages:EnglishSpanish
Tech Stack:PhoneEmailChatTicketing systemsInternetComputer basics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn