Senior Customer Success Manager

FleetWorks
San Francisco, Chicago
Workplace: OnsiteFull timeUSD 100,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Collaboration","Problem-solving","Customer-focused","Leadership"]

Senior Customer Success Manager to own the full customer lifecycle at FleetWorks, from pilot kickoff through implementation, adoption, and renewal. You’ll program-manage high-stakes pilots, coordinate with Engineering on integrations, build scalable CS playbooks, educate customers on voice-enabled freight matching, and help shape the 0-to-1 CS motion in a fast-growing logistics startup.

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FursaFursa
FleetWorks
FleetWorks
7 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Senior Customer Success Manager to own the full customer lifecycle at FleetWorks, from pilot kickoff through implementation, adoption, and renewal. You’ll program-manage high-stakes pilots, coordinate with Engineering on integrations, build scalable CS playbooks, educate customers on voice-enabled freight matching, and help shape the 0-to-1 CS motion in a fast-growing logistics startup.
Location: San Francisco, Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own and manage the full customer lifecycle from pilot kickoff through implementation, adoption, and renewal.
  • •Program-manage high-stakes pilots and implementations, ensuring timelines are met and customers realize value.
  • •Collaborate with Engineering to scope and deliver customer integration requirements as the technical voice of the customer.
  • •Build the CS foundation by creating documentation, defining operating procedures, and designing engagement cadences to scale.
  • •Drive ongoing customer education to maximize understanding of the platform and its features.

Pay and Benefits

Salary: USD 100,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionEquityMeal Allowance

Key Requirements

  • •Professional experience in b2b customer success, account management, sales engineering or implementation in an entrepreneurial environment.
  • •A "builder" mindset: be the second member of the team and work on 0-1 projects like building playbooks and defining processes.
  • •Technical aptitude: comfortable with complex requirements gathering and configurations and collaborating with engineers.
  • •Strong problem-solving skills and willingness to tackle hard problems in a large, complex industry.
  • •Ability to manage pilots and implement processes that scale and deliver immediate customer value.
Experience:6+ yearsLogisticsSaaS
Skills:CommunicationCollaborationProblem-solvingCustomer-focusedLeadership
Tech Stack:Voice agentsDocumentationOperational proceduresEngagement cadences

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

FleetWorks
Provides an AI-driven fleet operations platform that optimizes routing, dispatch, vehicle maintenance, and driver performance analytics to reduce operating costs, improve utilization, and lower emissions for commercial vehicle fleets.
Industry: Logistics
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