DMG Events

1 week ago

Senior Digital Application Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide hands-on support for DMG’s marketing and event technology applications, ensuring reliable performance and availability for campaigns and successful events. Serve as the first point of contact for marketing/event users and platform vendors, manage and prioritize service desk tickets, and document processes to build a sustainable knowledge base. Improve platform reliability by identifying recurring issues, supporting data quality and GDPR compliance, and coaching junior analysts.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take day-to-day ownership of support for DMG’s in-house and third-party digital marketing applications.
•Configure, maintain, update, and support applications to ensure performance and availability for marketing campaigns.
•Act as first point of contact for marketing and event users and platform vendors/developers to resolve issues.
•Author and maintain process, application, and user documentation and assist with training a network of Super Users.
•Manage and prioritize service desk tickets, escalate high-impact incidents, and identify recurring problems to recommend preventative improvements.

Key Requirements

•Strong background in digital application or MarTech/event application support.
•3-5 years’ experience using service desk/ticketing platforms (e.g., Jira, ServiceNow, FreshDesk).
•Familiarity with CRM/CDP, marketing automation (Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web, event registration/management, or reporting/analytics tools.
•Understanding of data quality, GDPR, and marketing compliance requirements.
•Technical literacy including basic API knowledge and SQL queries (or scripting), plus experience with low/no-code platforms like Qlik is a plus.

Experience:MarTechEvent technologyMarketing automation

Skills:CommunicationCollaborationService-mindedProactiveOrganizational

Languages:English

Tech Stack:JiraServiceNowFreshDeskEmarsysSalesforce Marketing CloudHubSpotCRMCDPCMSSQLAPIsQlikLow/no-code

Company Brief

DMG Events

Organizes international trade shows, conferences, and exhibitions across industries including energy, construction, hospitality, and defense. Delivers in-person and virtual events connecting buyers, sellers, and industry professionals worldwide with end-to-end event services and solutions.

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website LinkedIn

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DMG Events

1 week ago

Senior Digital Application Support Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take day-to-day ownership of support for DMG’s in-house and third-party digital marketing applications.
•Configure, maintain, update, and support applications to ensure performance and availability for marketing campaigns.
•Act as first point of contact for marketing and event users and platform vendors/developers to resolve issues.
•Author and maintain process, application, and user documentation and assist with training a network of Super Users.
•Manage and prioritize service desk tickets, escalate high-impact incidents, and identify recurring problems to recommend preventative improvements.

Key Requirements

•Strong background in digital application or MarTech/event application support.
•3-5 years’ experience using service desk/ticketing platforms (e.g., Jira, ServiceNow, FreshDesk).
•Familiarity with CRM/CDP, marketing automation (Emarsys, Salesforce Marketing Cloud, HubSpot), CMS/web, event registration/management, or reporting/analytics tools.
•Understanding of data quality, GDPR, and marketing compliance requirements.
•Technical literacy including basic API knowledge and SQL queries (or scripting), plus experience with low/no-code platforms like Qlik is a plus.

Experience:MarTechEvent technologyMarketing automation

Skills:CommunicationCollaborationService-mindedProactiveOrganizational

Languages:English

Tech Stack:JiraServiceNowFreshDeskEmarsysSalesforce Marketing CloudHubSpotCRMCDPCMSSQLAPIsQlikLow/no-code

Company Brief

DMG Events

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Website LinkedIn