Senior Associate - Loyalty Operations

Chalhoub Group
Dubai
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-4 yearsSkills: ["Issue resolution","Attention to detail","Documentation","Coordination","Process improvement"]

Support the day-to-day delivery of the loyalty programme across campaigns, member operations, brands, partners, and customer care channels. Own accurate loyalty platform execution by setting up and testing campaigns in the Loyalty Management System (LMS), monitoring live transactions, and resolving escalated member issues (points, tiers, redemptions). Coordinate partner/vendor builds, perform UAT/controls for changes, maintain operational trackers and documentation, and drive root-cause improvements.

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Chalhoub Group
Chalhoub Group
1 day ago

Senior Associate - Loyalty Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support the day-to-day delivery of the loyalty programme across campaigns, member operations, brands, partners, and customer care channels. Own accurate loyalty platform execution by setting up and testing campaigns in the Loyalty Management System (LMS), monitoring live transactions, and resolving escalated member issues (points, tiers, redemptions). Coordinate partner/vendor builds, perform UAT/controls for changes, maintain operational trackers and documentation, and drive root-cause improvements.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Configure and deliver approved loyalty campaigns in the Loyalty Management System (LMS), including end-to-end campaign testing and validation before launch.
  • •Monitor live campaigns and loyalty transactions, promptly flagging and correcting incorrect rewards, missing points, eligibility issues, and other execution discrepancies.
  • •Resolve escalated member cases related to account access, profiles, enrolment, points, tiers, and redemptions by reviewing system evidence and coordinating with relevant teams/vendors.
  • •Support UAT and operational controls for new features, integrations, loyalty rules, and system changes; record defects, retest fixes, and confirm readiness.
  • •Handle brand and partner onboarding in the LMS, manage store activations/deactivations, maintain operational trackers and reports, reconcile points, and keep SOPs, playbooks, and FAQs current.

Pay and Benefits

Perks:Health InsuranceChild EducationRemote WorkFlexible WorkEmployee Discounts

Key Requirements

  • •3-4 years of experience in loyalty, CRM, campaign operations, customer operations, retail operations, or a similar environment.
  • •Exposure to loyalty/CRM platforms, ticketing tools, and UAT is preferred.
  • •Strong working knowledge of Microsoft Excel is required.
Experience:3-4 yearsLoyaltyCRMCampaign operationsCustomer operationsRetail operations
Skills:Issue resolutionAttention to detailDocumentationCoordinationProcess improvement
Tech Stack:Loyalty Management System (LMS)Microsoft ExcelUAT

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
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