Customer Success Manager (Remote, Portugal)

Easygenerator
Portugal
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Written communication","Spoken communication","Stakeholder management","Customer orientation","Commercial mindset","Negotiation"]

Own and manage a portfolio of customer accounts to drive satisfaction, retention, and growth. Build trusted relationships with key stakeholders, using account health scoring to proactively improve outcomes and mitigate risks early. Lead check-ins, Quarterly Business Reviews (QBRs), and strategic discussions while developing success plans that unlock retention, expansion, and upsell opportunities. Serve as the internal voice of the customer, sharing feedback with Product to influence roadmap decisions.

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FursaFursa
Easygenerator
Easygenerator
4 days ago

Customer Success Manager (Remote, Portugal)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own and manage a portfolio of customer accounts to drive satisfaction, retention, and growth. Build trusted relationships with key stakeholders, using account health scoring to proactively improve outcomes and mitigate risks early. Lead check-ins, Quarterly Business Reviews (QBRs), and strategic discussions while developing success plans that unlock retention, expansion, and upsell opportunities. Serve as the internal voice of the customer, sharing feedback with Product to influence roadmap decisions.
Location: Portugal
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and manage a portfolio of accounts to ensure customer satisfaction, retention, and growth.
  • •Build and sustain strong relationships with key stakeholders as a trusted advisor.
  • •Assess account health and proactively take action to improve it.
  • •Identify account risks early and lead mitigation plans with customer stakeholders.
  • •Run regular check-ins/QBRs and develop strategic success plans to support retention and unlock expansion and upsell opportunities.

Key Requirements

  • •Bachelor's degree or higher.
  • •2–3 years of Customer Success or key account management experience.
  • •Excellent written and spoken English with the ability to communicate clearly and lead conversations.
  • •A commercial mindset focused on negotiating strong outcomes for customers and internal stakeholders.
  • •A customer-oriented approach with the ability to identify the real need behind a request.
Experience:2-3 years
Education:Bachelor's
Skills:Written communicationSpoken communicationStakeholder managementCustomer orientationCommercial mindsetNegotiation
Languages:English

Company Brief

Easygenerator
Provides a cloud-based e-learning authoring platform that enables instructional designers and subject-matter experts to create, publish, and track interactive online courses without coding.
Industry: EdTech
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: Delft, Netherlands
Founded: 2013
WebsiteLinkedIn