Customer Support Advocate (Spanish)

Taskrabbit
Poland
Workplace: RemoteFull timePLN 82,800+ annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Problem-solving","Communication","Ownership","Empathy","Attention to detail"]

Provide an exceptional, customer-obsessed experience for Taskrabbit clients, Taskers, and partners in a remote Poland role. Handle customer inquiries across email, chat, messaging, and phone with urgency and care. Use feedback and direct interactions to identify trends, improve satisfaction, and resolve complex issues through proactive, solutions-focused ownership and disciplined curiosity.

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FursaFursa
Taskrabbit
Taskrabbit
1 day ago

Customer Support Advocate (Spanish)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide an exceptional, customer-obsessed experience for Taskrabbit clients, Taskers, and partners in a remote Poland role. Handle customer inquiries across email, chat, messaging, and phone with urgency and care. Use feedback and direct interactions to identify trends, improve satisfaction, and resolve complex issues through proactive, solutions-focused ownership and disciplined curiosity.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Prioritize and champion customer satisfaction with a personalized, caring approach in every interaction.
  • •Use direct interactions and feedback to make informed decisions and improve customer satisfaction.
  • •Spot trends in customer inquiries and behavior to anticipate needs and adapt your approach.
  • •Address customer concerns with disciplined curiosity and proactive, solutions-focused problem-solving.
  • •Serve as a trusted resource to ensure optimal satisfaction through effective and efficient resolutions.

Pay and Benefits

Salary: PLN 82,800 annually
Perks:Health Insurance401kPaid LeaveWellness StipendLearning Budget

Key Requirements

  • •Minimum of 1 year of experience in a customer service role.
  • •Experience handling email, chat, messaging, and phone interactions.
  • •Fluency in English and Spanish.
  • •Exceptional problem-solving skills to navigate and resolve complex issues.
  • •Detail-oriented mindset with commitment to delivering top-notch service.
Experience:1+ years
Skills:Problem-solvingCommunicationOwnershipEmpathyAttention to detail
Languages:EnglishSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Taskrabbit
Operates an online marketplace that connects users with local freelance labor for household tasks such as furniture assembly, moving, cleaning, and home repairs, matching vetted 'Taskers' with customers for on‑demand local services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn