Employee Experience Specialist - APAC

RemotePass
India, Philippines
Workplace: RemoteFull timeFunction: People, HR & TalentExperience: 4+ yearsSkills: ["Communication","Multitasking","Problem-solving","Organization","Teamwork"]

We are seeking an experienced Employee Experience Specialist to support HR operations, onboarding, and lifecycle management across APAC. The role involves employee support, onboarding coordination, compliance, and documentation across multiple jurisdictions, with a focus on cross-border employment operations, strong communication, and proactive process improvement in a fast-growing, remote environment.

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FursaFursa
RemotePass
RemotePass
2 months ago

Employee Experience Specialist - APAC

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Last checked: 3 hours agoStatus: Live

Job Summary

We are seeking an experienced Employee Experience Specialist to support HR operations, onboarding, and lifecycle management across APAC. The role involves employee support, onboarding coordination, compliance, and documentation across multiple jurisdictions, with a focus on cross-border employment operations, strong communication, and proactive process improvement in a fast-growing, remote environment.
Location: India, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: People, HR & Talent
Seniority: Mid level

Key Responsibilities

  • •Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region
  • •Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed
  • •Maintain strong, professional communication with employees to ensure a smooth experience
  • •Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners
  • •Assist with mobility-related coordination (e.g. relocations, document management, employment documentation)
  • •Ensure onboarding documentation and procedures reflect APAC-specific requirements
  • •Manage open tickets, ensuring timely responses and accurate prioritization
  • •Keep records up to date across platforms like Monday.com, Dropbox, and HRIS
  • •Help organize internal documentation and training resources under the guidance of the EX Manager
  • •Assist with operational tasks and process execution to ensure smooth daily workflows
  • •Identify trends in employee queries and provide input for improving processes and documentation
  • •Support EX team projects and initiatives as needed
  • •Collaborate closely with the Employee Experience team on routine tasks and projects
  • •Maintain strong working relationships with cross-functional teams and external stakeholders

Key Requirements

  • •4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets
  • •Strong familiarity with employment operations and onboarding processes in countries such as Philippines, India, Malaysia, Indonesia, Singapore, Australia
  • •Familiarity with onboarding processes and employment documentation in international contexts
  • •Strong organizational and multitasking skills; attention to detail is a must
  • •Excellent written and verbal communication in English
Experience:4+ yearsHuman resourcesHR operationsAPAC
Skills:CommunicationMultitaskingProblem-solvingOrganizationTeamwork
Languages:English
Tech Stack:Monday.comDropboxHRISTicketing systems

Company Brief

RemotePass
Provides global payroll, benefits, and employer-of-record services to help companies hire, pay, and manage remote employees and contractors across Latin America and other international markets.
Industry: HR Tech
Headquarters: São Paulo, Brazil
WebsiteLinkedIn