Debt Collections Advisor - France

Murphy AI
Paris
Workplace: RemoteContractFunction: OtherSkills: ["Judgment","Knowledge sharing","Attention to detail","Compliance awareness"]

Help ensure Murphy AI’s debt-collections voice agents handle real creditor conversations correctly across France. You’ll review call flows, negotiation logic, cadence, cure-rate assumptions, and escalation paths, stress-testing edge cases like disputes and hardship. You’ll also advise on compliance risks and tone/channel-frequency norms, and participate in knowledge-transfer working sessions with product and engineering teams.

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Murphy AI
Murphy AI
1 week ago

Debt Collections Advisor - France

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Last checked: 11 hours agoStatus: Live

Job Summary

Help ensure Murphy AI’s debt-collections voice agents handle real creditor conversations correctly across France. You’ll review call flows, negotiation logic, cadence, cure-rate assumptions, and escalation paths, stress-testing edge cases like disputes and hardship. You’ll also advise on compliance risks and tone/channel-frequency norms, and participate in knowledge-transfer working sessions with product and engineering teams.
Location: Paris
Workplace: Remote
Employment Type: Contract
Seniority: Mid level

Key Responsibilities

  • •Review Murphy’s debt-collection call flows, scripts, and negotiation logic; flag mismatches with real collections desks.
  • •Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
  • •Stress-test edge cases including disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
  • •Advise on compliance risk and French market nuance, including tone, channel mix, and contact-frequency norms.
  • •Participate in periodic working sessions with product and engineering teams and share anonymized collections examples, scripts, and playbooks.

Key Requirements

  • •5+ years of experience in debt collections.
  • •Current or recent (≤2 years) experience at a named bank, DCA, servicer, or BPO.
  • •Experience owning the creditor-side collections process (placement strategy, make-vs-buy, portfolio oversight) OR running the floor-level cadence, scripts, cure rates, and agent incentives.
  • •Ability to provide real examples, scripts, and playbooks from collections experience (anonymized).
  • •Title experience consistent with Manager/Team Lead/Head/Director/VP (front-line advisor titles qualify only if moved into managing a team).
Experience:Debt collectionsFintech
Skills:JudgmentKnowledge sharingAttention to detailCompliance awareness

Company Brief

Murphy AI
Murphy AI builds an AI-powered debt collection platform for banks, fintechs, and utilities. Its autonomous agents handle omnichannel collections across multiple languages, with compliance, auditability, and human escalation built into the workflow.
Industry: Enterprise Software
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Valuation: USD 50M to 100M
Funding: Seed
Headquarters: Barcelona, Spain
Founded: 2024
WebsiteLinkedIn