SRS Distribution

2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide exceptional customer service for walk-in, phone, and email inquiries, resolving issues and sharing product information while maintaining accurate customer records. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and counter sales. Process transactions in the ERP system, handle phone inquiries professionally, and identify opportunities to contribute to sales growth. Use bilingual skills (English/Spanish) to enhance customer experience and reach.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person with outstanding service.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Support counter sales for walk-in customers and collaborate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Ensure compliance with company values and use bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Valid driver’s license with a clean driving record, reliable transportation, and authorization to work in the U.S. without sponsorship.

Experience:1-2 yearsCustomer serviceB2BBuilding materials distribution

Skills:Customer focusActive listeningCommunicationTeam collaborationProblem solvingTime management

Licenses:Valid driver's license

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn

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SRS Distribution

2 days ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle customer inquiries and complaints via phone, email, and in-person with outstanding service.
•Provide product information, resolve issues efficiently, and maintain accurate customer records.
•Support counter sales for walk-in customers and collaborate with sales, drivers, and warehouse teams for timely order fulfillment.
•Manage phone inquiries professionally and process transactions in the ERP system.
•Ensure compliance with company values and use bilingual skills to enhance customer experience and expand reach.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

•Proven customer service and phone handling experience with active listening skills.
•Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
•Strong interpersonal skills with a team-oriented, safety-conscious mindset.
•Demonstrated ability to support sales and identify new opportunities.
•Valid driver’s license with a clean driving record, reliable transportation, and authorization to work in the U.S. without sponsorship.

Experience:1-2 yearsCustomer serviceB2BBuilding materials distribution

Skills:Customer focusActive listeningCommunicationTeam collaborationProblem solvingTime management

Licenses:Valid driver's license

Languages:EnglishSpanish

Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: McKinney, United States

Founded: 2007

Website LinkedIn