Customer Success Manager - Secret Clearance – Fort Meade (On-site)

Own the customer experience for an ICAM program by guiding enterprise solution clients from onboarding through production operations. Work day-to-day with internal and external stakeholders, providing scheduling and integration support, advocating for customer outcomes, and helping clients maximize program offerings. Develop customer-facing materials and capabilities, facilitate resolution of requirements and incidents, and participate in Agile planning and Scrum activities while managing client portfolios.