End User Device Administrator

WPP
London
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Troubleshooting","Organisational skills","Stakeholder management","Communication","Continuous improvement"]

Own the end-to-end administration and lifecycle management of corporate end-user mobile devices for the EMEA Tech Ops organisation. You’ll process device requests, coordinate ordering and activation with telco partners, manage device registration in Apple Business Manager/Android Zero Touch, and support SIM provisioning. Ensure security/compliance (BYOD, data privacy), track inventory and lost/stolen devices, and deliver reporting on device usage, compliance, lifecycle, and mobile spend while driving process efficiencies.

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FursaFursa
WPP
WPP
9 hours ago

End User Device Administrator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end administration and lifecycle management of corporate end-user mobile devices for the EMEA Tech Ops organisation. You’ll process device requests, coordinate ordering and activation with telco partners, manage device registration in Apple Business Manager/Android Zero Touch, and support SIM provisioning. Ensure security/compliance (BYOD, data privacy), track inventory and lost/stolen devices, and deliver reporting on device usage, compliance, lifecycle, and mobile spend while driving process efficiencies.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Process and validate mobile device requests in line with corporate policies and eligibility criteria.
  • •Coordinate device ordering, shipping, activation, upgrades, replacements, and deactivations with telco partners and suppliers.
  • •Ensure devices are registered in Apple Business Manager or Android Zero Touch and manage SIM provisioning and phone line activation.
  • •Maintain accurate inventory and lifecycle status using asset management systems; handle lost/stolen/non-compliant devices (lock, wipe, retire where possible).
  • •Support mobile issue resolution, ensure security/compliance (BYOD, data privacy), and produce reporting on usage, compliance, lifecycle, and mobile spend.

Key Requirements

  • •Experience administering and managing enterprise IT hardware estates, preferably mobile devices
  • •Knowledge of iOS and Android device configuration, security, and lifecycle management
  • •Experience administering mobile lines/SIMs with telco providers and supporting user troubleshooting
  • •Ability to maintain accurate asset inventories and documentation
  • •Understanding of MAM/MDM policies and enterprise mobile security frameworks, plus conditional access knowledge
Skills:TroubleshootingOrganisational skillsStakeholder managementCommunicationContinuous improvement
Tech Stack:IOSAndroidApple Business ManagerAndroid Zero TouchSIM provisioningMobile Applications Management (MAM)Mobile Device Management (MDM)Microsoft 365ExcelPowerPointService-NowAsset management systems

Company Brief

WPP
Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1971
WebsiteLinkedIn